Hotel Guest Service Representative

18 hours ago


Amman, Amman, Jordan ROTANA hotel Full time
{"title": "Guest Service Agent", "description": "Key Responsibilities
  • Deliver Exceptional Guest Service
  • Provide a warm welcome and check-in guests according to established standards
  • Ensure a smooth check-out process for departing guests
  • Sell rooms to walk-in guests and handle facilities issues proactively
  • Manage cash inventory, process foreign currency transactions, and maintain guest confidentiality
  • Collaborate with colleagues from Housekeeping, Finance, and Reservation departments
  • Maintain a fully operational and stocked Guest Service Desk at all times
  • Adhere to hotel policies, procedures, and service standards
Requirements
  • Strong Communication Skills
  • Ability to work in a fast-paced environment
  • Knowledge of hotel facilities and services
  • Understanding of hotel policies and procedures
", "lang_code": "en-US"}

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