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Customer Service Representative

2 months ago

Amman, Amman, Jordan Rotana Hotel Full time

Rotana Hotel Job Description

**Job Title:** Customer Service Representative

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rotana Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities:**

* Receive and respond to guest calls in a professional and friendly manner
* Maintain effective communication with all related departments to ensure smooth service delivery
* Handle guest queries in a polite and courteous manner, exceeding their expectations
* Ensure guests are greeted by name upon calling, adhering to Rotana's high standards
* Maintain up-to-date knowledge of the hotel and local services
* Utilize the Opera guest profile system to stay informed about guest preferences and profiles
* Complete management's long distance call vouchers and record them on the traffic sheet
* Maintain the guest wake-up call sheet and deliver calls accordingly, meeting established standards
* Ensure the proper operation of the switchboard, facilitating efficient call transfers
* Take messages for guests and management, adhering to required standards

**Requirements:**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and conflict resolution skills
* Proficiency in using hotel software and systems
* Ability to maintain confidentiality and handle sensitive information

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].