Virtual Customer Service Representative

5 days ago


Amman, Amman, Jordan Amazon Full time
Job Description

We are seeking a highly skilled and customer-focused Virtual Customer Service Representative to join our team at Amazon. As a Virtual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Utilize strong verbal and written communication skills to effectively communicate with customers, colleagues, and management.
  • Problem-Solving: Analyze customer issues, identify solutions, and implement resolutions in a fast-paced and dynamic environment.
  • Time Management: Manage multiple customer interactions simultaneously, prioritize tasks, and meet productivity standards.
  • Technical Skills: Proficient in using technology, such as computers, software, and communication tools, to perform job duties.
Requirements:
  • Education: High school graduate or equivalent required; college degree preferred.
  • Experience: At least one year of customer service experience in a call center or remote setting.
  • Skills: Strong communication, problem-solving, and time management skills; ability to work in a fast-paced environment.
  • Equipment: Reliable computer, internet connection, and dedicated workspace.
Working Conditions:
  • Remote Work: Work from home or a designated remote workspace.
  • Flexible Schedule: Work varying shifts, including evenings, weekends, and holidays.
  • Continuous Learning: Participate in ongoing training and development to improve customer service skills and stay up-to-date with company policies and procedures.


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