Customer Service Representative

2 months ago


Amman, Amman, Jordan Amazon Full time
Customer Service Specialist, Analytics

We are seeking a highly skilled Customer Service Representative to join our team at Amazon. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and driving business growth through data-driven insights.

  • Key Responsibilities:
  • Define business requirements and use data and metrics to generate actionable insights.
  • Collaborate with cross-functional teams to develop and implement data-driven solutions.
  • Analyze complex data sets to identify trends and patterns.
  • Develop and maintain advanced SQL/ETL skills to extract and manipulate data.
  • Design and implement data visualization dashboards using QuickSight, Tableau, or similar tools.
  • Present findings and recommendations to stakeholders in a clear and concise manner.
  • Work effectively in a fast-paced environment with tight deadlines.
  • Communicate complex ideas and data insights to both technical and non-technical audiences.

Requirements:

  • Bachelor's degree in Engineering, Mathematics, Statistics, or a similar quantitative discipline.
  • 2-3 years of experience in a relevant field, such as Business Analyst, Data Scientist, Business Intelligence Engineer, or Data Engineer.
  • Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.


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