Customer Service Representative

3 weeks ago


Amman, Amman, Jordan Umniah Full time
Customer Service Representative

At Umniah, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Customer Interaction: Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Communication: Deal directly with customers either by telephone, electronically, or face-to-face, responding promptly to their inquiries.
  • Issue Resolution: Handle and resolve customer complaints in a fair and timely manner.
  • Order Processing: Process orders, forms, applications, and requests in a efficient and accurate manner.
  • Record Keeping: Keep records of customer interactions and transactions, including details of inquiries, comments, and complaints.
  • Reporting: Prepare and distribute customer activity reports to internal departments.

Requirements: To be successful in this role, you will need excellent communication and interpersonal skills, a strong ability to work under pressure, and a customer-focused approach. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.



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