Customer Service Representative

8 hours ago


Amman, Amman, Jordan Migrate Full time
{"h1": "Customer Service Representative at Migrate", "p": "As a Customer Service Representative at Migrate, you will be responsible for providing exceptional customer service to clients enrolled in our debt settlement program. Your primary goal will be to resolve customer complaints and issues in a timely and professional manner.

Responsibilities:

* Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
* Perform data entry - Track and update to customer accounts via CRM
* Accurately maintain records by thoroughly updating client account information
* Daily management of the Customer Service Request queue
* Follow up and research all email inquiries
* Follow up, as needed, on pending requests
* Research and resolve customer complaints
* Resolve product or service issues by clarifying the customer's concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
* Maintain financial accounts by processing client adjustments as needed
* Contribute to team effort by accomplishing related results as needed

Requirements:

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong attention to detail and organizational skills
* Proficiency in CRM software
* Ability to maintain confidentiality and handle sensitive information

If you are a customer-focused individual with excellent communication skills and a passion for resolving customer complaints, we encourage you to apply for this role.", "lang_code": "en-US"}

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