Customer Service Representative
8 hours ago
Responsibilities:
* Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
* Perform data entry - Track and update to customer accounts via CRM
* Accurately maintain records by thoroughly updating client account information
* Daily management of the Customer Service Request queue
* Follow up and research all email inquiries
* Follow up, as needed, on pending requests
* Research and resolve customer complaints
* Resolve product or service issues by clarifying the customer's concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
* Maintain financial accounts by processing client adjustments as needed
* Contribute to team effort by accomplishing related results as needed
Requirements:
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong attention to detail and organizational skills
* Proficiency in CRM software
* Ability to maintain confidentiality and handle sensitive information
If you are a customer-focused individual with excellent communication skills and a passion for resolving customer complaints, we encourage you to apply for this role.", "lang_code": "en-US"}
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