Customer Service Representative

7 days ago


Amman, Amman, Jordan Accor Full time

Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth flow of customers through our store.

Key Responsibilities

  • Customer Service: Ensure high-quality customer service while following all safety protocols.
  • Front Desk Operations: Ensure a smooth flow of customers through the store.
  • Phone and Email Management: Answer, screen, and forward incoming phone calls and emails in accordance with National Vision protocol.
  • Insurance and Benefits: Process and understand managed care plans while obtaining document information from the insurance company as needed.
  • Customer Information: Provide customers with basic and accurate information.
  • Scheduling: Schedule and confirm appointments, follow-up visits, and classes.
  • Order Status: Check order status and notify customers when orders are in or of any delays.
  • Reception Area Maintenance: Keep the reception area tidy and presentable with all necessary materials.
  • Mail and Inventory: Receive, sort, distribute daily mail/deliveries, and maintain inventory of office supplies.
  • Communication: Participate in regularly scheduled mandatory communication meetings.

Requirements

  • Experience: A minimum of one year of experience in a similar role.
  • Language Skills: Very good command of English.
  • Flexibility: Ability to work in different shifts.
  • Hotel Experience: Previous experience in the hotel industry.


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