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Front Desk Representative

2 months ago

Amman, Amman, Jordan Rotana Hotel Management Corporation PJSC Full time
{"title": "Front Desk Agent", "description": "Key Responsibilities
  • Deliver exceptional customer service to guests, ensuring a high level of satisfaction through personalized interactions.
  • Ensure guests are warmly greeted and escorted to their rooms, making them feel welcome and valued.
  • Conduct in-room and hotel familiarization, assisting guests with inquiries and requests.
  • Stay up-to-date on hotel information, local services, and promotions to respond to guest queries.
  • Maintain awareness of daily rate levels and occupancy levels to provide informed service.
  • Accurately administer Front Desk cashiering standards, adhering to established systems, policies, and procedures.
  • Process accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized Front Office systems.
  • Maintain guest confidentiality, ensuring no details are disclosed.
  • Demonstrate a thorough understanding of hotel policies, procedures, and service standards, as well as knowledge of hotel facilities and happenings.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in computerized Front Office systems.
", "lang_code": "en-US"}