Support Expert

3 weeks ago


Amman, Amman, Jordan Crossover Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Support Expert. As a Support Expert, you will be responsible for resolving complex customer problems that our AI bot was unable to help them with.

Key Responsibilities
  • Take ownership of support incidents and use all available resources and knowledge to resolve them.
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date with new products, features, and solutions to provide expert-level support.
Requirements
  • Professional experience leveraging LLMs, such as ChatGPT, Gemini, Grok, or Claude, to automate manual tasks and boost productivity.
  • Enough coding experience to pass a basic coding test (i.e. bug fixes).
  • Availability to work any shift we assign you.
About Trilogy

Trilogy is a leading provider of software solutions, with a reputation for innovation and excellence. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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