Support Expert
6 hours ago
We are seeking a highly skilled Support Expert to join our team at Trilogy. As a Support Expert, you will be responsible for resolving complex customer problems that our AI bot was unable to help them with.
Key Responsibilities- Take ownership of support incidents and use all available resources and knowledge to resolve them.
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive.
- Collaborate with cross-functional teams to ensure seamless customer experience.
- Professional experience leveraging LLMs, such as ChatGPT, Gemini, Grok, or Claude, to automate manual tasks and boost productivity.
- Enough coding experience to pass a basic coding test (i.e. bug fixes).
- Availability to work any shift we assign you.
Trilogy is a leading provider of software solutions, with hundreds of businesses running on our platform. We are known for our innovative approach to technology and our commitment to incubating new businesses. Our team is passionate about delivering simple, customer-facing designs and we are always looking for talented individuals to join us.
We are a place where you can be surrounded by great people, be proud of doing great work, and grow your career by leaps and bounds. If you are interested in learning more about this exciting role, please hit the Apply button below.
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