Technical Support Expert

6 hours ago


Amman, Amman, Jordan Crossover Full time
{"h1": "Transform Customer Support with Crossover", "p": "At Crossover, we're revolutionizing customer support by leveraging the power of AI and human expertise. As a Technical Support Expert, you'll be part of a team that consistently wows our customers with exceptional service.

Our remote work culture and advanced technical support systems ensure that you'll have the tools and flexibility to excel in your role.

Key Responsibilities:

* Solve complex customer problems that our AI bot can't handle
* Ask insightful questions to get to the root cause of the issue
* Generate solutions using your product knowledge and our knowledge bases
* Spend 25% of your time learning about new products, features, and solutions

What You Won't Be Doing:

* Getting bored answering simple questions for the same product each day
* Working on easy or simple tickets, such as resetting passwords
* Working alone and avoiding live customer interaction
* Analyzing, writing, or debugging source code

Basic Requirements:

* Professional experience leveraging LLMs, such as ChatGPT, Gemini, Grok, or Claude, to automate manual tasks and boost productivity
* Enough coding experience to pass a basic coding test (i.e., bug fixes)
* Availability to work any shift we assign you

If you're passionate about delivering exceptional customer experiences and staying ahead of the curve in technical support, we want to hear from you"}

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