Malta Operations Manager

20 hours ago


Amman, Amman, Jordan beBeeCustomer Full time 1,800 - 2,500
Service Delivery Manager Job Description

We are seeking an experienced Service Delivery Manager to join our team. This role will be responsible for providing end-to-end ownership of customer service contracts, building relationships with customers to ensure renewals year on year of managed service contracts, and working across our ITIL based services to deliver excellent customer experience.

Key Responsibilities:
  • Provide end-to-end ownership of customer service contracts
  • Build relationships with customers to ensure renewals year on year of managed service contracts
  • Work across our ITIL based services to deliver excellent customer experience
Requirements:
  • Minimum of 7 years' service delivery management experience working within an IT Support/Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified
Benefits:

Our client offers a range of benefits, including relocation support for you and your family, honest conversations about your career, and a range of other rewards. They have created an environment that can bring out the best in you.



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