Technical Support Operations Manager

1 week ago


Amman, Amman, Jordan beBeeOperations Full time
Job Description

Optimizing operational efficiency and delivering exceptional technical support are key responsibilities of this role. You will be responsible for ensuring smooth day-to-day operations, providing expert-level technical assistance, and collaborating with cross-functional teams to identify areas for improvement.

  • Oversee daily operations and ensure the efficient delivery of technical support services.
  • Provide technical assistance, resolving complex issues and inquiries related to applications, systems, and infrastructure.
  • Collaborate with teams to implement process improvements and optimize workflows.
Required Skills & Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in operations management and technical support roles.
  • Strong technical background with knowledge of systems, networks, and troubleshooting methodologies.
  • Experience with IT service management frameworks and ticketing systems.
  • Excellent problem-solving skills with a proactive mindset and attention to detail.
  • Outstanding communication and interpersonal skills with the ability to work collaboratively within a team.
  • Demonstrated leadership experience and ability to train and mentor team members.
Benefits
  • Class A Health Insurance


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