Technical Support Specialist

1 week ago

Amman, Amman, Jordan beBeeAdministrative Full time
Job Title:

Technical Support Specialist

Job Description:

We are looking for a technical support specialist to join our team. The successful candidate will be responsible for managing departmental assets and tools, providing administrative assistance to support engineers, managing technical documentation, coordinating schedules and travel arrangements, and confirming appointments.

  • Prepare, maintain and manage meetings, appointments, contact lists and correspondences.
  • Assist in the preparation of regularly scheduled reports and generate reports.
  • Contribute to team effort by accomplishing related results as needed.
  • Write letters and emails on behalf of other office staff.
  • Take accurate minutes of meetings.
  • Help prepare weekly reports and other departmental projects as needed.
  • Maintain electronic and hard copy filing system.
  • Perform data entry and scan documents.
  • Maintain and manage calendar(s) in current and accurate status.
  • Assist in resolving any administrative problems.
  • Answer calls from customers regarding their inquiries.
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails.
  • Perform all other related duties as assigned.
Required Skills and Qualifications:
  • Bachelor's degree in computer science, MIS or any other related field.
  • 1 to 3 years of experience in office administration.
  • Ability to handle multiple projects with superb accuracy.
  • Strong administrative skills.
  • Exceptional customer service skills, over the phone and in person.
  • Strong sense of urgency and problem-solving skills.
  • Excellent command of English Language.
  • Technical competency to research, prototype, install, configure, present and maintain technical support tools and services.
  • Excellent record keeping skills.
  • Excellent technical writing, proof-writing and business writing skills.
  • Excellent reporting skills.
  • Excellent time management skills and the ability to prioritize work.
  • Attention to detail and problem solving.
  • Excellent written and verbal communication skills.

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