Accommodation Specialist

3 weeks ago


Amman, Amman, Jordan Amazon Full time
Job Summary

We are seeking a highly skilled Accommodation Specialist to join our team at Amazon. As a key member of our HR department, you will play a critical role in ensuring that our employees receive the support they need to succeed in their roles.

Key Responsibilities
  • Accommodation Inquiries: Respond to employee inquiries about accommodation events, benefits, and options available to employees.
  • Case Management: Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with federal and state laws and policy as defined by Amazon.
  • Problem-Solving: Critically assess and adjust the case management plan to an employee's changing needs, troubleshoot issues, and seek to remove barriers before, during, or after a leave event.
  • Communication: Respond to employee impacting issues that may arise during the leave event, ensure the right communication occurs, and educate managers and business partners on employee concerns and needs.
  • Compliance: Ensure compliance with standard work, federal/state regulations, and company policy, and maintain system records to ensure accurate and timely information/documentation.
  • Collaboration: Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.
Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work collaboratively with various stakeholders. You will also need to be familiar with Amazon's policies and procedures, as well as federal and state laws related to employee accommodations.



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