Reservation Specialist

3 weeks ago


Amman, Amman, Jordan MARRIOTT International Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservation Specialist to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless reservation experience.

Key Responsibilities
  • Reservation Management: Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Guest Communication: Explain guarantee, special rate, and cancellation policies to callers, and accommodate and document special requests.
  • Room Verification: Verify availability of room type and rate, and input and access data in the reservation system.
  • Guest Services: Answer questions about property facilities/services and room accommodations, and follow sales techniques to maximize revenue.
  • Escalation Procedures: Follow proper escalation procedures when addressing guest concerns.
  • Team Collaboration: Develop and maintain positive working relationships with others, and support team to reach common goals.
Requirements
  • Communication Skills: Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Problem-Solving Skills: Anticipate and address guests' service needs, and resolve issues in a timely and professional manner.
  • Physical Demands: Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
What We Offer

As a Reservation Specialist at Marriott International, you will have the opportunity to work in a dynamic and fast-paced environment, and to develop your skills and knowledge in a supportive and collaborative team. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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