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Luxury Hotel Reservation Specialist

2 months ago

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{"Job Title": "Multi Property Reservations Agent", "Job Summary": "We are seeking a skilled and detail-oriented Multi Property Reservations Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Your exceptional communication skills and ability to work in a fast-paced environment will enable you to provide top-notch service to our guests.

**Key Responsibilities:**

* Process all reservation requests, changes, and cancellations
* Identify guest reservation needs and determine appropriate room type
* Verify availability of room type and rate
* Explain guarantee, special rate, and cancellation policies to callers
* Accommodate and document special requests
* Answer questions about property facilities/services and room accommodations
* Follow sales techniques to maximize revenue
* Input and access data in reservation system
* Indicate special room reservation types by inputting the correct code and rate into the reservation system
* Follow proper escalation procedures when addressing guest concerns

**Requirements:**

* High school diploma or G.E.D. equivalent
* No related work experience
* No supervisory experience
* None

**About Us:**

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**About St. Regis:**

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.", "Language": "en-US"}