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Document Management Specialist

2 months ago


Amman, Amman, Jordan Amazon Full time
Job Summary

We are seeking a highly skilled Document Management Specialist to join our team at Amazon. As a key member of our team, you will be responsible for managing and processing documents related to leave of absence, accommodation, and disability life events.

Key Responsibilities
  • Document Sorting and Processing: Sort, scan, index, and store documents in our database, ensuring accurate and timely information.
  • Document Linking: Link documents with relevant cases, ensuring seamless integration and efficient processing.
  • Document Storage and Retrieval: Store unmatched documents in our repository for future reference, following our predefined filing process.
  • Document Review and Validation: Review documents for accuracy, identifying and reporting any incorrect or unclear submissions.
  • Categorization and Assignment: Categorize documents to various leave types, critically assessing and addressing document assignments for identified and unidentified cases.
  • Employee Support: Assist employees through calls and emails for document submission, ensuring a smooth and efficient experience.
  • Case Management: Check for identifiable cases for received documents, assigning unmatched documents to the 'unidentified category' in our database.
  • Sensitive Documentation: Address and respond to sensitive documentation on priority, ensuring confidentiality and discretion.
  • Problem-Solving: Identify and solve problems that may arise, sometimes with limited information, demonstrating your analytical and problem-solving skills.
  • Compliance and Record-Keeping: Ensure compliance with standard work, federal/state regulations, and company policy, maintaining accurate and timely system records.
  • Collaboration and Communication: Consult, coordinate, and partner with case managers and other internal or external departments/systems/vendors as appropriate, fostering effective communication and collaboration.
Requirements
  • Highly skilled in clinical review, medical document validation, and document management processes.
  • Expertise in Amazon policy guidelines and document processing procedures.
  • Strong analytical and problem-solving skills, with the ability to work with limited information.
  • Excellent communication and collaboration skills, with the ability to work effectively with internal and external stakeholders.
  • Ability to maintain confidentiality and discretion when handling sensitive documentation.