Sales Performance Enhancer

3 days ago

Amman, Amman, Jordan beBeeOperations Full time $40,000 - $60,000

Job Description:

We are seeking a highly skilled Sales Operations Specialist to join our team. This is a critical role that requires strong organizational and technical skills to ensure the smooth operation of our CRM system.

The successful candidate will be responsible for administering the CRM system, troubleshooting errors, providing training to staff, and generating monthly performance reports. They will also be expected to advise on CRM system issues, provide solutions and recommendations, and drive best sales performance through accuracy, dashboard reports, and KPIs.

Main Responsibilities:

  • System administration for CRM (Follow up and deliver all CRM related enquiries, troubleshooting, administration for all users)
  • Monitor and assist in solving minor glitches and errors on CRM system.
  • Assist users in basic administrative requirements – first line of support.
  • Provides trainings for the staff in data entry and how to use the CRM.
  • Provide a monthly performance report on the CRM alerts.
  • Advise on issues with CRM systems, solutions, and recommendations to fix them.
  • Assist the Sales Operation team in the CRM scope to facilitate best Sales performance, Accuracy, Dashboard reports and KPI's.
  • Drive and provide biweekly report for the won records accuracy KPI.
  • Arrange sales meeting to review pipeline, forecasted records and renewals
  • Follow up with the owners of the contracts and projects and ensure data are updated
  • Data Auditing & Governance.
  • Take ownership with the stakeholders to document change requests, system enhancements, and testing..
  • Provide CRM manuals and user guides.
  • Come up with enhancements/improvements to enhance user experience and user adoption.

Requirements:

  • Bachelor's degree in business administration or Industrial Engineering.
  • 0-3 years' experience in Administration Field.
  • Excellent command of English language (verbal and written).
  • Excellent Communications Skills.
  • Ability to work under pressure.
  • Self-motivated and willing to learn.

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