Technical Support Team Lead

1 week ago


Amman, Amman, Jordan Proxidize Full time
Technical Support Team Lead

Proxidize is seeking a highly skilled and experienced Technical Support Team Lead to join our team. As a key member of our support team, you will be responsible for leading and mentoring a team of technical support engineers, ensuring they are trained, motivated, and equipped to provide exceptional support to our clients.

Key Responsibilities:
  • Team Leadership: Lead and mentor a team of technical support engineers, ensuring they are trained, motivated, and equipped to provide exceptional support.
  • Customer Onboarding & Success: Oversee the customer onboarding process to ensure a smooth transition for new users, working closely with the product and sales teams to understand customer needs and ensure their success with Proxidize products.
  • Issue Resolution & Documentation: Take an active role in resolving technical issues, escalating complex problems as necessary, and ensuring all issues are documented thoroughly in the ticketing system for continuous improvement.
  • Customer Communication: Serve as a key point of contact for customer-related issues, ensuring timely and effective communication, and managing pre-sale queries to provide technical guidance and assist in the sales process.
  • Quality Assurance: Monitor and report on team performance, CSAT, and NPS scores, implementing strategies to maintain and improve service quality, response times, and resolution times.
  • Continuous Improvement: Work with the product team to identify areas for product improvement based on customer feedback, and participate in training and development activities to stay updated on industry trends and technologies.
  • Policy Development and Implementation: Develop and implement internal and customer-facing support policies to ensure consistent, high-quality technical support, regularly reviewing and updating policies to reflect best practices and evolving customer needs.
  • Company Objectives: Assist in various capacities as needed to achieve company objectives, demonstrating flexibility, initiative, and a proactive approach.


  • Amman, Amman, Jordan Proxidize Full time

    Technical Support Team LeadProxidize is seeking a highly skilled Technical Support Team Lead to lead and mentor a team of technical support engineers. The successful candidate will be responsible for ensuring the team is trained, motivated, and equipped to provide exceptional support to our 1,000+ clients.Key Responsibilities:Team Leadership: Lead and mentor...


  • Amman, Amman, Jordan Proxidize Full time

    Technical Support Team LeadProxidize is seeking a highly skilled Technical Support Team Lead to lead and mentor a team of technical support engineers. The successful candidate will be responsible for ensuring the team is trained, motivated, and equipped to provide exceptional support to our clients.Key Responsibilities:Team Leadership: Lead and mentor a team...


  • Amman, Amman, Jordan Deel Full time

    {"title": "Customer Support Team Lead", "content": "About DeelDeel is a global platform that connects companies with talent worldwide. We offer a range of tools to help businesses hire, onboard, manage, pay, and scale their teams.Job DescriptionWe are seeking a Customer Support Team Lead to join our team. As a key member of our support team, you will be...


  • Amman, Amman, Jordan Deel Full time

    About DeelDeel is a global platform that connects companies with talent worldwide. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.Job DescriptionWe are seeking a highly skilled Customer Support Team Lead to join our team. As a Customer Support Team Lead, you will be...

  • Technical Team Lead

    1 month ago


    Amman, Amman, Jordan Crossover Full time

    About CrossoverCrossover is a leading provider of full-time remote jobs, connecting top-tier talent with clients who offer competitive pay and opportunities for growth.Job SummaryWe are seeking a highly skilled Technical Team Lead to join our Engineering team at Crossover. As a Technical Team Lead, you will be responsible for leading the development of...


  • Amman, Amman, Jordan Baby Life Full time

    **About Baby Life**Baby Life Sanitary Products Manufacturing Company is a leading company in the Middle East, specializing in the production of high-quality sanitary products.**Our Team**We are seeking a skilled Technical Support Specialist to join our team at Baby Life. As a key member of our technical support team, you will be responsible for providing...


  • Amman, Amman, Jordan Jordan Business Systems - JBS Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Jordan Business Systems - JBS. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients and partners.Key ResponsibilitiesInstallation and Configuration: Supervise and lead the installation...


  • Amman, Amman, Jordan LKD Full time

    About the JobLKD Technologies, a leading company in the Educational Technologies sector with 20 years of experience, is seeking a highly skilled Technical Support Specialist to fill a technical and support position in the company for various IT solutions and networking.Key ResponsibilitiesProvide technical support and assistance to customers and internal...


  • Amman, Amman, Jordan LKD Full time

    About the JobLKD Technologies, a leading company in the Educational Technologies sector with 20 years of experience, is seeking a highly skilled Technical Support Specialist to fill a technical and support position in the company for various IT solutions and networking.Key ResponsibilitiesProvide technical support and assistance to customers and internal...


  • Amman, Amman, Jordan Crossover Full time

    About the RoleWe're seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and resolving complex technical issues.Key ResponsibilitiesResolve customer issues through effective communication and problem-solving skillsUtilize product knowledge...


  • Amman, Amman, Jordan Crossover Full time

    {"title": "Technical Support Representative", "description": "About the RoleCrossover is a leading platform for remote work, connecting top talent with top clients. As a Technical Support Representative, you will be part of our advanced technical support team, working with clients like Trilogy to deliver exceptional customer experiences.Key...


  • Amman, Amman, Jordan Crossover Full time

    About the RoleWe're seeking a skilled Technical Support Specialist to join our team at Crossover. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, leveraging your expertise in LLMs and coding skills to resolve complex issues.Key ResponsibilitiesTake ownership of support incidents and utilize all...


  • Amman, Amman, Jordan Baby Life Full time

    At Baby Life, we are committed to providing high-quality products to our customers. As a Technical Support Specialist, you will play a crucial role in ensuring customer satisfaction by resolving technical issues and providing exceptional support.Key Responsibilities:Provide technical assistance to customers via phone, email, or in-personTroubleshoot problems...


  • Amman, Amman, Jordan Crossover Full time

    About the RoleWe're seeking a skilled Technical Support Specialist to join our advanced technical support team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences by resolving complex technical issues.Key ResponsibilitiesResolve customer problems that our AI bot is unable to assist withAsk insightful questions...


  • Amman, Amman, Jordan Crossover Full time

    About the RoleWe're seeking a skilled Technical Support Specialist to join our advanced technical support team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences by resolving complex technical issues.Key ResponsibilitiesResolve customer problems that our AI bot is unable to assist withAsk insightful questions...


  • Amman, Amman, Jordan MICROSOFT Full time

    Customer Support EngineerAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Support Engineer, you'll play a pivotal role in delivering an exceptional customer experience.ResponsibilitiesOwn and troubleshoot customer technical issues, ensuring timely resolution and exceeding customer...


  • Amman, Amman, Jordan MICROSOFT Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer support experiences.Key ResponsibilitiesOwn, troubleshoot, and resolve customer technical issues in a timely and effective manner.Identify cases that require...


  • Amman, Amman, Jordan Atypon Full time

    Job SummaryWe are seeking a highly skilled Mid-Level Software Support Engineer to join our team at Atypon. As a key member of our technical support team, you will be responsible for providing expert-level support to our customers and internal stakeholders.Key ResponsibilitiesTechnical Expertise: Provide in-depth technical support and guidance to customers...


  • Amman, Amman, Jordan Amazon Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Head of Maintenance to join our team at Amazon. As a key member of our technical management team, you will be responsible for leading the maintenance team and ensuring the highest possible availability of all systems.Key ResponsibilitiesArea Responsibility: Lead the maintenance team and be...


  • Amman, Amman, Jordan Jordan Business Systems - JBS Full time

    {"h1": "Senior Technical Support Engineer", "p": "At Jordan Business Systems - JBS, we are seeking a highly skilled Senior Technical Support Engineer to join our team. As a Business Partner of IBM, Cisco, Diebold, and Lenovo, we have over 20 years of experience in the IT industry. With a strong financial backing and extensive industry exposure, we are...