Technical Engineer

About the jobCompany DescriptionEstablished in 1987, Al-Faiha for Engineering Products is a leader in the construction products and materials industry. We offer a wide variety of products including concrete admixtures, cement additives, concrete repair products and more. Our products are of high quality and we are known for providing top-of-the-line customer...

Analyzing technical drawings, interpreting specifications and determining the electrical requirements of a given project.Liaising with other engineers and clients to ensure overall customer satisfaction.Managing and monitoring all assigned electrical projects.Ensuring health and safety codes are obeyed at all times.Completing quality assurance on all...

Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a supportable solution.Determine the technical requirements to meet client goals and act as liaison between the organization s sales/business development and architect & engineering groups.Respond to requests...

As a Senior Enterprise Presales Engineer, you will provide support to clients and to our team as the part of the sales process by designing and delivering solutions, proof of concept demonstrations, and consulting sales team on technical aspects of the opportunities.

Open Position: Senior DevOps Engineer (MNC IT Company) An MNC IT Company is currently hiring Senior DevOps Engineer to join the team and be based in the Kuala Lumpur Key responsibilities include:Actively participate and working closely with local and regional technical engineers in provisioning of Cloud infrastructure, services and support used by global...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

Work to understand the customer engagement process and with engineer directly to gather inputs on symptomsProvide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise.Ensure on-the-ground Delivery Partner engineer support related to resolution of...

Bachelor s or master s degree in computer science, computer Engineering, information technology, information assurance/cyber-security, or a related technical discipline3+ years of experience practicing application security assessments and penetration testsExperience performing internal and external assessmentsExperience in leading a team during penetration...

Own major deliverables end-to-end, drive roadmaps and provide technical leadership to the engineering team.Lead a team of software engineers in implementing high-quality services including design, development, and deployment of new business functionality.Allocate available resources to meet operating objectives. Interacts with direct reports, customers, and...

Coach and mentor Front Line engineers to deliver exceptional customer service.Act internally as a customer advocate.Guide peer team and internal teams to ensure are Empowering, Helping and Advising customersFocus on readiness and technical triage/training creation and delivery.Collaborate on cross-team and cross-product technical issues by working with...

Define and manage the technical product roadmap for feature implementations, upgrades, and enhancements, balancing the need for new features, defects, and addressing of technical debt. Has the leadership skills and demonstrable ability to manage delivery of functional and non-functional requirements. Collaborate closely with cross functional team of product...

Write clear technical manuals for the operations and functionalities of our software in various software programs, Word (advanced)Translates technical information into clear, readable documentation to be used by both technical and non-technical users. Documentation includes technical documents, including business proposals, reports, user manuals, briefings...

• Acting as first point of contact with the customer for open cases.• Providing the customer with known workarounds and resolutions.• Installing and activate Globitel products inside and outside Jordan.• Telecommunication, Computer Engineering or any relevant degree• SQLinstallation and configuration• 0 to 3 year of experience...

Bachelor’s degree in Mechanical Engineering.Experience of 5-10 years in pricing and implementing industrial projects related to mechanical worksFluency in the English language: reading, writing and speakingThat he holds a third-class drivers license

Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and contentOwn Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to... measures)Enable swarming and collaboration activities, including advanced...

Work to understand the customer engagement process and with engineer directly to gather inputs on symptomsProvide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise.Ensure on-the-ground Delivery Partner engineer support related to resolution of...

Engage with customer to develop trusted technology advisor relationships with key decision makersWork with customers to discover and gather technical and business requirementsPrepare and deliver presentations to educate customers of solution and service benefits relevant to their business/technology needs and goalsArchitect solutions to meet customer...

Create implementation plans, designs and generate detailed technical implementation report for each undertaken project.Generate design, implementation, disaster recovery, and other technical documents if required.Stay current on industry trends and new technologies and recommend future initiatives. Install new products and apply performance and security...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Sales Cycle (From Prospecting for Leads to Closing the Sales)Provide pre-sales technical assistance and product educationWork closely and build relationships with customersProvide technical support when neededDevelop initiative sales strategyWork on after-sales support services and provide technical back up as required