Senior Technical Support Engineer

Lead, communicate, and manage on-site engineers. Communicate with PM for project-related issues (PIP, deliverables, acceptance, project closure)Handle PROTEI products installation, configuration, and testing.Implement ATP on-site after each installation.Provide on-site or remote product training to customers.Follow standard procedures for proper escalation...

Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing...

As a Senior Enterprise Presales Engineer, you will provide support to clients and to our team as the part of the sales process by designing and delivering solutions, proof of concept demonstrations, and consulting sales team on technical aspects of the opportunities.

Act as the first point of contact with the customer for open cases.• Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis.• Reproduce the reported case when applicable to improve the understanding of the exact issue.• Rapidly respond to customers with case status, corrective actions, and time...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Open Position: Senior DevOps Engineer (MNC IT Company) An MNC IT Company is currently hiring Senior DevOps Engineer to join the team and be based in the Kuala Lumpur Key responsibilities include:Actively participate and working closely with local and regional technical engineers in provisioning of Cloud infrastructure, services and support used by global...

Act as the first point of contact with the customer and take ownership of customer reported issues and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the Senior Technical Support or Team Leader.Ensure proper recording...

ponsibilities—what you'll do:Serve as primary contact for clients post-implementation.Continually deepen your understanding of the product and stay updated on emerging technologies.Address technical and business inquiries regarding product functionality, implementation, training, software configuration, user-specific issues, and other...

Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a supportable solution.Determine the technical requirements to meet client goals and act as liaison between the organization s sales/business development and architect & engineering groups.Respond to requests...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level.Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility,...

Design, implement, and maintain systems infrastructure, including servers, storage, networking, and virtualization technologies.Perform system installations, upgrades, and configurations, ensuring seamless integration with existing infrastructure.Perform technical assessments and analysis of customer environments to identify opportunities for improvement and...

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilities:Help clients resolve technical issues.Document all technical issues.Help...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

• Acting as first point of contact with the customer for open cases.• Providing the customer with known workarounds and resolutions.• Installing and activate Globitel products inside and outside Jordan.• Telecommunication, Computer Engineering or any relevant degree• SQLinstallation and configuration• 0 to 3 year of experience...

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs...

About The Role & TeamAs a senior technical support specialist your main responsibility is to perform all customer applications and infrastructure support activities according to SITA standards and procedures or customer requirements as appropriate maximizing customer satisfaction by applying industry-leading processes and procedures.Please note that the Job...

Senior Software Engineer will develop information systems by studying operations; designing, developing and installing software solutions; support and develop software team. The Senior Software Engineer will lead a team of developers responsible for building new and support existing websites.