Senior M365 Support Escalation Engineer

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and...

Respond to incoming cases of client services department as backup during peak times.Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development.Conduct extensive troubleshooting of backend databases and identify root cause of data issues.Engineer and investigate both platform and product issues.Respond and...

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs...

• Handle highly complex, political, financial, executive level cases - as business demands• Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques• Manage engagement with Product Engineering for Support-raised escalations• Work alongside Serviceability and engineering teams as...

Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Handle highly complex, political, financial, executive level cases - as business demandsKey collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniquesManage engagement with Product Engineering for Support-raised escalationsWork alongside Serviceability and engineering teams as trusted advisor to improve...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer expectation mgmt., etc.)Identify cases that require escalation (either...

Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance.Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support...

Act as the first point of contact with the customer for open cases.• Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis.• Reproduce the reported case when applicable to improve the understanding of the exact issue.• Rapidly respond to customers with case status, corrective actions, and time...

About the jobDescriptionAmazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple,...

• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Senior Software Engineer will develop information systems by studying operations; designing, developing and installing software solutions; support and develop software team. The Senior Software Engineer will lead a team of developers responsible for building new and support existing websites.

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Collaborating with network architects to design and implement functional company networks.Installing and configuring networking hardware.Creating and implementing network security measures.Managing and mentoring junior Network Engineering staff.Conducting regular network performance tests.Delegating networking maintenance tasks to junior staff.Dealing with...

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure EngineeringEnsure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worldwide.Assist with global escalation of issues connecting with customers as...

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure EngineeringEnsure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worldwide.Assist with global escalation of issues connecting with customers as...