Worldwide Support Engineering Leader

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure EngineeringEnsure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worldwide.Assist with global escalation of issues connecting with customers as...

Office based technical sales support to customers enquiries and leadsServes customers by identifying their needs and engineering adaptations of products, tools, and servicesPreparation of customer proposalsPreparation of tender responses and requests for quotationsHandling of initial enquiriesCollation of information for proposals and tender...

Serves as the Task Leader for Water Networks Design project.Manages high-level engineering activities, creates and signs off on basic to highly complex engineering designs involving site layout development, site grading and drainage, hydraulics and hydrology calculations, water distribution systems, collection systems, storage tanks and impoundments,...

Customer Management and Issue handlingAvailable to handle Emergency and critical issues while on call rosterStay abreast of on new technology/technical areas and share information about solution to define business requirements and participate in risk analysisScope, define and design solution offerings; driving end-to-end technical solutionsSupport deployment...

Be the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs...

The BG Lead is the strategic leader for the Azure business in their market, covering both the Intelligent Cloud Apps & Infra and Data & AI Solution Areas.The BG Lead has end-to-end accountability for the Azure business in their market including strategy, planning, execution, advocacy governance and learning.The BG Lead is the Azure business leader within the...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Making important decisions.Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide.Your job is to make sure the engine runs smoothly.Ability to understand code, scripts, and database queries. While you will not be writing code in...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

1-2 years of relevant experience, ideally with a professional services firm. We also consider freshers candidate who shows A genuine interest in technology.Experience in Tier 1 or Tier 2 helpdesk supportSupporting PC and Mac software/hardware, peripheralsHardware and software troubleshooting techniques, tools and utilitiesOffice365 or other business...

Job DescriptionThe Opportunity This internship is tailored for those passionate about AI and prompt engineering, presenting an invaluable opportunity to be at the forefront of LLM application innovation. The role demands a creative and analytical mindset, tasked with formulating precise prompts and fostering the advancement of generative AI technologies.Your...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find information, self-solve when they decide to, and...

As we work to create a more connected customer experience across Microsoft we are focused on developing Connected Support Delivery (CSD). CSD is a customer-centric support delivery model for our most important commercial customers. As part of CSD, CSS Customer Aligned support resources work with other account aligned resources (e.g. CSAMs) from across...

Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance.Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support...

Own the Remote Access Tool -FFA jobs for the region - prioritization and follow up on tool reactivation to Customer Service Centres.Provide phone support and utilise all available remote tools to support customers such as InSite, STAR app, MOON app, SightCall, Flexcera to customers and characterize incoming application and technical issues and to be able to...

Company DescriptionFairmont Amman is offering a career opportunity for a dynamic Assistant Chief Engineer.Job DescriptionReporting to the Chief Engineer, Responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceAssist in the day to day management of the Maintenance...

• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and...