Support Escalation Engineer

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

• Handle highly complex, political, financial, executive level cases - as business demands• Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques• Manage engagement with Product Engineering for Support-raised escalations• Work alongside Serviceability and engineering teams as...

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Handle highly complex, political, financial, executive level cases - as business demandsKey collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniquesManage engagement with Product Engineering for Support-raised escalationsWork alongside Serviceability and engineering teams as trusted advisor to improve...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer expectation mgmt., etc.)Identify cases that require escalation (either...

Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance.Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support...

• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing...

About the jobDescriptionAmazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar. We design and develop our services to make it as easy as possible to make online payments for businesses with our simple,...

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure EngineeringEnsure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worldwide.Assist with global escalation of issues connecting with customers as...

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure EngineeringEnsure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worldwide.Assist with global escalation of issues connecting with customers as...

Working with customers to understand their technical issues and prioritize their top tickets in rank orderProviding escalation communications for customers on existing or new top tickets (e.g., showstoppers)For those top tickets, providing a higher level of insight for customers into Central activity to resolve them. Additionally, providing a greater degree...

· He/she provides dedicated integration support for all types of merchants.· Develops subject matter expertise in one or more payment services and handles escalations related to those services.· He/she manages high severity incidents till resolution.· He/she can deal with ambiguity associated with the technical requirements....

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.