Embedded Escalation Engineer

Handle highly complex, political, financial, executive level cases - as business demandsKey collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniquesManage engagement with Product Engineering for Support-raised escalationsWork alongside Serviceability and engineering teams as trusted advisor to improve...

Your role in the team You, along with your team, contribute to the development of embedded software systems in the professional field for a wireless microphone infrastructure in the customer segment of Business Communications and Higher EducationWith a focus on embedded software development, you participate in the entire product development process from the...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and...

Respond to incoming cases of client services department as backup during peak times.Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development.Conduct extensive troubleshooting of backend databases and identify root cause of data issues.Engineer and investigate both platform and product issues.Respond and...

Your role in the teamDevelopment of embedded software/firmware in C/C++Design and specification of requirementsDevelopment, execution and documentation of verification and validation testsDocumentation of the embedded software/firmware according to quality system and regulatory requirementsCoordination with the project leader Our expectations of you...

Your role in the teamImplementation of embedded software for the control system of mobile machinesImplementation of the requirements in high-level programming languages (preferably C/C++, Python)Development of applications and module tests based on modern embedded real-time operating systemsCreation of automatable unit and integration testsSupport of the...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs...

· He/she provides dedicated integration support for all types of merchants.· Develops subject matter expertise in one or more payment services and handles escalations related to those services.· He/she manages high severity incidents till resolution.· He/she can deal with ambiguity associated with the technical requirements....

He/she provides dedicated integration support for all types of merchants.Develops subject matter expertise in one or more payment services and handles escalations related to those services.He/she manages high severity incidents till resolution.He/she can deal with ambiguity associated with the technical requirements. (e.g., custom system integrations, token...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Multiple Positions Are Available - Some Qualifications Not Strictly Required but Preferred Qualifications of the Software Engineer ( C / C++ / FPGA / Veriglog / VHDL / Embedded ) :Verilog / VHDL / HDL / WHDLCryptographyDesigning firmware systemsFPGAAXI programmingEmbedded Software DevelopmentLinuxC/C++Atlassian Tool SuiteExpert knowledge of Vivado, Libero,...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure EngineeringEnsure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen worldwide.Assist with global escalation of issues connecting with customers as...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer expectation mgmt., etc.)Identify cases that require escalation (either...

Collaborating with network architects to design and implement functional company networks.Installing and configuring networking hardware.Creating and implementing network security measures.Managing and mentoring junior Network Engineering staff.Conducting regular network performance tests.Delegating networking maintenance tasks to junior staff.Dealing with...

• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...