Operations Agent

Analyze support operational processes and recommend improvements.Analyze transactional data to align with knowledge improvement, TNA, FAQs, Best practices.Work closely with different departments to assist support agents operation.Team scheduling and staffing recommendations based on operational, peak, and off peak times.

Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ servicesDelivering service quality to the highest levelIssuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.Maintain all operational aspects, which include no show actions, complaint...

Resolve operational problems within the defined schedules and service level agreements.Analyze root causes of operational malfunctions and provide resolutions.Handle escalated issues and follow-up on outstanding issues promptly.Develop preventive measures and document issue resolution procedures.Manage job calendars and flows to ensure timely...

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.• Provide...

About the jobCareem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires.Since 2012, Careem has created earnings for over 2.5...

• Analyzing data, preparing statistics on internal and external sales, and studying budgets• Evaluate the operations, tasks and activities of the internal sales department and compare it with external teams• Preparing a comprehensive management and strategic plan for management and developing revenues and profits• Assisting in developing...

Providing complete IT Assets Administration from maintaining desktops and laptops, printers, and scanners configurations, updating OS images, maintaining hardware inventory, operating system assessment, troubleshooting, fixing, installing updates, and Upgrades.Managing the SCCM (System Center Configuration Manager) from collection of assets information,...

"VACANCY ANNOUNCEMENTProject Agent – CBRTHE ORGANIZATION:Handicap International is an independent and impartial international aid organisation working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential...

About Jeeny:Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in...

Manage Content teams, responsible for maintaining SLA s, daily flow, scheduling, etc...Handling queries and escalations from agents, ex. with systems and tools, and clarifying policy guidelines.Oversee delivery of first class customer support through email, phone and chat for multiple properties and languages.Ensuring highest quality standards and...

To assist and give support to HR Department and the team/agents.Manage the administrative activities that support operations To assist the administrator with paper works.To list and update a listing and assist.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience...

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives.To secure competitive bids as required and requested.To initiate purchase requisitions as required and ensure the lowest cost consistent foods, beverages, materials, services, equipment,...

Greeting and thanking guests in a sincere, friendly manner.Checking guests in on arrival and out on departure.Posting charges to appropriate guest accounts.Anticipating and addressing guests' needs, and resolving their problems and complaints.Assisting guests with disabilities.Operating switchboard and assisting with inquiries.Assisting the reservations...

Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAsTo ensure the correct functioning and maintenance of systems and products serviced by Service OperationsAct as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk...

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.Receive, record, and relay messages accurately. Log all guest requests or issues into...

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.Receive, record, and relay messages accurately. Log all guest requests or issues into...

Welcome customers and guests in a warm and friendly manner.Ascertains their purchasing needs.Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.Knows all essential aspects of our business operations.Collects payments by accepting cash, check, or charge payments from customers; and makes change...

Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move about their space and do what needs...

• Come up with resourceful plans to streamline our increasingly complex operations as the company expands.• Create a productive work environment for all employees to accommodate the growth of our team in diversity and size.• Be the administrative backbone for the office management and Accounts team.• Devise and implement a system to...