Service Desk Admin I NOSC

5 months ago


Amman, Jordan V2X Inc Full time
Service Desk Admin I (NOSC)Responsibilities
  • Provide enterprise level technical support and non-technical support regarding ITSM incident requests.
  • Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application or system problems.
  • Provide feedback and analyses of technical/non-technical events to internal Vectrus leadership and Watch Officers.
  • Ability to clearly document all activities throughout the duty shift that impacts Theater Operations; i.e. outages, Authorized Service Interruptions (ASI), HAZCONs, receipts of Network Tasking Orders (NTO), and network related trend analysis/metrics.
  • Maintain a high degree of customer service during all support interactions and adhere to all service management principles.
  • Personnel will act as a single POC interfacing with Regional Network Operations Support Centers (RNOSC) and CENTCOM to manage, monitor, and maintain situational awareness of ASIs within the RCC-SWA area of responsibility (AOR).
  • Become proficient with various management tools for daily operations to include, BMC Remedy (ITSM), Defense Enterprise Provisioning Online (DEPO) web portal, DISA Alternate Credentials for Disadvantage Users (ACDU) SharePoint and Active Director (AD).
  • Additional Duties will include:
  • Create Site Operating Procedures (SOP) and Technical Training Procedures (TTP) for standardization and process improvement
  • Create, modify, delete user and computer objects within Active Directory
  • Create, modify, and delete groups within Active Director
  • Provision, modify, delete Enterprise email accounts leverage the DISA Enterprise Provisioning Online (DEPO) web portal
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Create, modify, staff Authorized Service Interruption Requests to designation Organizations for Theater Operations Coordination.
  • The work environment will be 95% indoor and 5% outdoor.
  • Perform additional duties as assigned.

Qualifications

  • This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
  • IAT Level: IAT II
  • BASELINE:
    • Cisco: CCNA Security
    • Cisco: CCNP: Certified Network Professional - Security (Cannot be used as a dual qualifier)
    • CompTIA: CASP+ ce: Advanced Security Practitioner
    • CompTIA: Security+ ce
    • GIAC: GCED: Certified Enterprise Defender
    • GIAC: GCIH: Certified Incident Handler
    • GIAC: GICSP: Industrial Cyber Security Professional
    • GIAC: GSEC: Security Essentials
    • ISACA: CISA: Certified Information Systems Auditor
    • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
    • ISC2: SSCP: Systems Security Certified Practitioner
  • COMPUTING ENVIRONMENT (CE):
    • CompTIA: Server+
    • Microsoft: 365 Certified: Enterprise Administrator Expert
    • Microsoft: 365 Certified: Messaging Administrator Associate
    • Microsoft: 365 Certified: Modern Desktop Administrator Associate
    • Microsoft: 365 Certified: Security Administrator Associate
    • Microsoft: Certified: Azure Administrator Associate
    • Microsoft: Certified: Azure Database Administrator Associate
    • Microsoft: Certified: Azure Security Engineer Associate
    • Microsoft: Certified: Azure Solutions Architect Expert
    • Microsoft: Certified: Identity and Access Administrator Associate
    • Microsoft: Certified: Information Protection Administrator Associate
    • Microsoft: Certified: Security Operations Analyst Associate
    • Microsoft: MCSA: SQL 2016 Database Admin
    • Microsoft: MCSA: SQL 2016 Database BI Development
    • Microsoft: MCSA: SQL 2016 Database Dev
    • Microsoft: MCSA: Windows 10
    • Microsoft: MCSA: Windows Server 2012
    • Microsoft: MCSA: Windows Server 2016
    • Microsoft: MCSE: Cloud Platform and Infrastructure
    • Microsoft: MCSE: Core Infrastructure
    • Microsoft: MCSE: Database Management and Analytics
    • Microsoft: MCSE: Enterprise Devices and Apps
    • Microsoft: MCSE: Private Cloud 2012
    • Microsoft: MCSE: Productivity Solutions Expert
    • Microsoft: MCSE: Server Infrastructure 2012
    • Microsoft: MCT: Certified IT Professional
    • Microsoft: MCT: Certified Systems Administrator


  • Amman, Amman, Jordan V2X Inc Full time

    Service Desk AdministratorV2X Inc is seeking a highly skilled Service Desk Administrator to join our team. As a Service Desk Administrator, you will be responsible for providing enterprise-level technical support and non-technical support regarding ITSM incident requests.Key Responsibilities:Provide technical support and guidance to internal stakeholders and...


  • Amman, Amman, Jordan Acuative Middle East formerly Thrupoint Full time

    Help Desk Support – Tier 1The Helpdesk Support – Tier 1 role involves filtering Help Desk calls and providing fundamental support and troubleshooting services, including password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 support.This position requires gathering and analyzing information about the...

  • Tier I Help Desk

    3 months ago


    Amman, Jordan Acuative Middle East formerly Thrupoint Full time

    The Helpdesk Support – Tier 1 position filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 support. May also escalate to IT applications support or call for outside vendor maintenance, as needed. This position gathers...

  • Service Desk Agent

    1 month ago


    Amman, Amman, Jordan SITA Full time

    Job DescriptionAs a Service Desk Agent at SITA, you will be responsible for providing exceptional support to our internal and external customers. Your primary goal will be to ensure the highest level of customer satisfaction by resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via phone,...


  • Amman, Jordan Crossover Full time

    What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...


  • Amman, Amman, Jordan Accor Full time

    Job Title: Front Desk Reception AgentAt Accor, we are committed to delivering exceptional guest experiences. As a Front Desk Reception Agent, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Guest Services: Greet and check-in guests, ensuring a warm and welcoming experience.Account...

  • Front Desk Associate

    1 month ago


    Amman, Amman, Jordan MARRIOTT International Full time

    Job Title: ReceptionistWe are seeking a highly skilled and customer-focused Receptionist to join our team at Marriott International. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Services: Welcome and...


  • Amman, Amman, Jordan Accor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Reception Agent to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and welcome guests, respond to their...

  • Front Desk Associate

    1 month ago


    Amman, Amman, Jordan Accor Full time

    Job Title: Night ReceptionistCompany DescriptionIbis AmmanJob DescriptionWe are seeking a highly organized and detail-oriented Night Receptionist to join our team at Ibis Amman. As a Night Receptionist, you will be responsible for ensuring the smooth operation of the front desk during night hours.Financial Management: Maintain accurate financial records,...

  • TAQ Services Lead

    3 months ago


    Amman, Jordan AstraZeneca Full time

    Accountabilities:As a TAQ Services Lead, you will be passionate about leading a team that delivers an exceptional customer experience. You will recruit, manage, and develop a team of TAQ Admins, ensuring they have the necessary skills and resources to meet customer needs. You will serve as the first escalation point for complex transactions, liaising with...


  • Amman, Amman, Jordan Accor Full time

    Job Title: Front Desk Reception AgentWe are seeking a highly skilled and customer-focused Front Desk Reception Agent to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Greet and...

  • Front Desk Associate

    2 months ago


    Amman, Amman, Jordan MARRIOTT International Full time

    {"title": "Receptionist", "description": "Key ResponsibilitiesProvide exceptional customer service to guests, responding to their requests and resolving any issues in a courteous and professional manner.Manage the front desk, handling check-ins, check-outs, and room assignments.Process payments, handle cash and credit transactions, and maintain accurate...

  • FB Admin Coordinator

    5 months ago


    Amman, Jordan MARRIOTT International Full time

    Position SummaryWorking directly with the Director of Food & Beverage, F&B admin coordinator takes on the administrative responsibilities of the Food & Beverage department. Being in charge of maintaining records of purchasing, sales and assisting in event planning.Enter and retrieve information contained in computer databases using a keyboard, mouse, or...

  • Front Desk Associate

    1 month ago


    Amman, Amman, Jordan Accor Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Receptionist to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional customer service while ensuring a smooth and efficient flow of customers through the store.Key ResponsibilitiesCustomer Service: Ensure high-quality customer...


  • Amman, Amman, Jordan Accor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Reception Agent to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Service: Greet and check-in guests, handle guest...


  • Amman, Amman, Jordan Accor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Reception Agent to join our team at Accor. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Service: Greet and check-in guests, handle guest...


  • Amman, Jordan V2X Inc Full time

    Knowledge Operations Manager (SharePoint Manager)Major Job Activities: Administer, operate, maintain and sustain AFCENT SharePoint and other web technologies for standardized layout development, accessibility, and security.Ensure information is cleared by the local Public Affairs office prior to publishing.Ensure pages are not programmed with other languages...

  • Duty Manager

    2 months ago


    Amman, Amman, Jordan MARRIOTT International Full time

    Job SummaryWe are seeking a highly skilled and experienced Duty Manager to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience for our valued customers.Key ResponsibilitiesGuest Check-in and Room Assignment: Verify guest...

  • Guest Service Agent

    7 months ago


    Amman, Jordan Rotana Hotel Group Full time

    Offer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...

  • CTK Service Associate

    3 weeks ago


    Amman, Amman, Jordan Amazon Full time

    Time and Attendance Operational AdminWe are seeking a highly organized and detail-oriented individual to join our HR team as a Time and Attendance Operational Admin. This role will be responsible for managing time and attendance matters for buildings across the network, ensuring accurate and reliable data entry, and resolving incoming time and attendance...