Strategic Account Manager DACH

4 weeks ago


Amman, Jordan Atlassian Full time
Strategic Account Manager DACHResponsibilities
  • As part of the account team, you focus on renewals & expansions across a sizable product portfolio
  • Maximize software retention rates through effective inside sales techniques over the phone, video, and email while also minimizing customer churn.
  • Lead end-to-end sales motions for our Cloud and Data Center platforms
  • Partner with our Strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
  • Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
  • Identify business process or policy issues and work in a team project setting towards a solution
  • Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
  • Ability to co-sell and collaborate with solution partners across the majority of opportunities
  • Forecasting a pipeline for renewals, upsell, and cloud migration opportunities

Qualifications

  • Four or more years of experience in account management, software renewals, customer success, or other relevant business areas
  • Experience selling Enterprise SaaS products
  • Ability to establish rapport and build relationships and trust with key customer and internal stakeholders within the region
  • Proven track record of meeting or exceeding performance goals
  • Experience managing net new sales cycles
  • Fluent in German

It's Great, But Not Required If You Have

  • Experience working with Channel partners to retain and grow customer accounts
  • Industry and/or market-specific knowledge
  • Experience using Salesforce, Clari and Tableau


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