Front Desk Clerk

Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Tending to guests' complaints and questions and providing exceptional customer service.Ensuring that the front desk and reception area is kept clean and organized.Maintaining front desk office supplies and equipment.Managing budgets,...

Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and distribute them to...

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guestsAnswer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesReceive letters, packages etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward...

Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.Prioritize and delegate daily work responsibilities to front desk staff.Train and guide front desk staffs to provide quality customer services.Manage staffing schedules, shift changes, payrolls, and labor costs.Resolve guest issues and enquiries to...

Responsible for all front office functions and staffAreas of responsibility include Bell Staff Switchboard Operations Guest Services Front Desk and Retail Gift Shop as applicableAs a department head directs and works with managers and employees to successfully execute all front office operations including guest arrival and departure proceduresStrives to...

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by exampleEncourages and builds mutual trust respect and cooperation among team members Supervises and manages employeesManaging all day-to-day...

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.Collect the guest’s payment using either credit/debits cards, cash or checking...

Manages the staff at the Front Desk. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.Reviews and monitors schedules of...

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and builds mutual trust, respect, and cooperation among team members.Supervises and manages employees. Managing all day-to-day operations. Understanding...

Answer record and process all guest calls messages requests questions or concernsCoordinate with Housekeeping to track readiness of rooms for check-inCommunicate parking procedures to guests visitors and dispatch bell staff or valet staff as neededSupply guests with directions and information regarding property and local areas of interestRun daily reports...

Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates...

Welcome customers and guests in a warm and friendly manner.Ascertains their purchasing needs.Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.Knows all essential aspects of our business operations.Collects payments by accepting cash, check, or charge payments from customers; and makes change...

- Greet visitors and clients in a warm and friendly manner and directing them appropriately.Answering & transferring calls as necessary-Managing students’ appointments and schedules - Handle and resolve costumers’ complaints and problems.-Maintaining the GYMNAZIA activities as per scheduled program, ensuring that the resources are used...

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns....

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate...

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest roomsAssist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of...

Inspect guest rooms public areas pool etc after being cleaned by Housekeeper to ensure quality standardsRun sold room reports verify room status determine discrepant rooms prioritize room cleaning and update status of departing guest roomsAssist Housekeeping management in managing daily activitiesAct as a liaison to coordinate the efforts of Housekeeping...

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of...

Ensure all cash floats are in place across the hotelCollect daily cash takings and reconcile them against receipts and the accounting systemComplete daily reports for the Finance ManagerDeposit cash takings with the bank on a daily basisProvide the Front Desk with daily currency exchange rates to ensure provision of excellent service to our customers