Jobs: Nuqtat Al Taknalojia

Ability to make logical decisions while performing audit tasks even when provided information is ambiguous.Report audit results and communicate them to others within the organization.Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.Review authoritative sources to validate catalog...

Proactively moderate (review) all types of product listings and generated content in Arabic & English.Ensure that the imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country;Classify products based on their potential hazardous risk, for regulatory storage and transportation...

Creates high performing Customer Service Associates through an effective training deliveryDeliver our blended learning (instructor led training and eLearning) classes and programsSupports and nurtures a culture of ownership, engagement and teamworkCreate tailor-made curriculum and soft-skill contents to meet learning objectivesHelps Amazon Customer Service...

Execute, drive and measure quality improvement strategies.Oversee the implementation of quality programs and monitoring and reporting.Set directions for Operations team for creating and execution of the action plans.Provide production quality health report to management and lead the continuous improvement activities accordinglyVerify Quality Metrics in place...

- Demonstrate expertise in handling end-to-end processes and related tools in order to achieve business goals.- Perform root cause analysis, researching for missing information, finding the main errors and solving them in order to ensure the correct functioning of processes and to enhance team performance in terms of productivity and quality.- Supporting and...

3+ years of Experience in Transport Risk compliance, regulatory compliance management with government agencies, Ecommerce or Retail industryBachelor’s degree in industrial or mechanical engineering.Advanced computer skills, especially MS Excel or basic SQL.Knowledge of dangerous goods or consumer product safety regulationsFluent in a third language:...

Work with text and other types of data and attach tags to the contents, at scale.Deliver high quality of labeled data, leveraging guidelines to meet specific key performance indicators, andusing in-house tools and software.Report issues with tools and software to the development team when necessary.Provide feedback for improvements to existing tooling that...

Manage a team of 15+ associates and specialists in driving Operational goals for respective business functions measured under Cycle Time/ Productivity/Quality/ Cost metricsManage global classification/rule writing programs that will result in duty savings and ultimately benefit the programs. Make right hiring decisions, continuously develop team, Set goals...

Experience directly leading a team(s) of peopleExperience interviewing and selecting people who will maintain a high performance bar in AmazonAs a leader of leaders understands how to nurture and develop leadership skillsStrong listening skillsPositive communicator who understands when necessary how to have tough conversationsKnows and communicates the...

Manage day-to-day operations of a team of team managers and Associates including logistics, resource/equipment planning, staffing, quality control, and reportingOversee the hiring & training of new team members and support their developmentEnsure productivity is maximized through supervision, training, analysis, and feedback of performance data on a...

Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads,...

Support all internal and external HR related inquiries or requests.Maintain digital and electronic records of employees.Serve as point of contact with benefit vendors and administrators.Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.Maintain calendars of the HR management...

Oversee delivery of first class customer support through email, phone and chat for multiple properties and languages.Liaise with and provide support to internal external customers as needed.Metric driven, analyzing and reporting on team productivity and delivery of targets to Operations Manager.Conducting 1:1 meetings and employee reviews (Weekly, monthly,...

Develop and implement product strategies consistent with company visionCollect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end productsWork with senior management to create product plans and roadmapsLead product managers and coordinate cross-functional teamsProduce and review product requirements...

Prospecting potential customers: by phone, by email, physically…Selling products or services to those clients.Managing a client’s portfolio.Managing sales process.Identifying new development channels.Follow-up of sales.Promoting the company and its product/service.

Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective proceduresClassify products based on SOPFollow SOP and instructions provided by managersProvides ideas for process improvements to enhance process efficiency, quality and customer experienceRespond to stakeholders...

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing...

Administer all resources of compliance program and ensure implementation of all program according to accuracy and maintain knowledge on all compliance requirements and provide support to same and if required training to subordinates.Analyze all compliance procedures and monitor all risks for same and evaluate all potential defects and assist in resolution...

Provide guidance on effective data visualizationDevelop Excel-based dashboardsDevelop searchable Excel sheets and templatesDevelop user guidelines and manual, including how to search for data and update dashboards, searchable Excel templates, and toolsConduct orientation on how to use developed dash boards and other templates to staff and clients

Developing the HR agenda.Developing HR strategies, policies, and practices.Improving and monitoring employee productivity.Structuring compensation and benefit packages.Managing staff wellness initiatives.Improving relations between staff and employers.Evaluating staffing needs.Overseeing recruitment efforts.Managing and allocating HR funds.Engaging with...