customer experience officer

2 weeks ago

Amman, Amman, Jordan Aumet Full time 15,000 - 25,000 per year


About Aumet

Aumet is a leading healthcare technology company providing innovative supply chain and ERP solutions to healthcare organizations. We are proud to support the Ministry of Health (MOH) in streamlining operations, enhancing system adoption, and ensuring seamless integration across healthcare facilities.

Position Overview

The Customer Support Officer will serve as the primary point of contact for Ministry of Health (MOH) users. This role focuses on onboarding, training, and day-to-day support of healthcare professionals using Aumet's supply chain management and ERP systems. The ideal candidate will be customer-oriented, detail-focused, and able to provide timely solutions that ensure smooth system usage and user satisfaction.

Key Responsibilities

Act as the main contact for MOH users regarding system-related inquiries, requests, and technical issues.

Support onboarding of new MOH facilities and users, including account setup, permissions, and initial system training.

Prepare user-friendly documentation (guides, FAQs, videos) to enhance system understanding and adoption.

Monitor and track user issues, ensuring timely resolution and clear communication with stakeholders.

Escalate unresolved technical problems to internal teams (Product, Data, Engineering) and follow up on resolutions.

Communicate new releases, updates, and features to MOH users as part of change management activities.

Collect user feedback and share with internal teams to improve usability and system performance.

Qualifications & Skills

Bachelor's degree in Business Administration, IT, Engineering, or a related field.

1+ years of experience in customer support or IT helpdesk roles. Experience with ERP or healthcare systems is an advantage.

Strong communication and interpersonal skills, with the ability to support diverse stakeholders.

Basic knowledge of ERP systems and willingness to quickly learn new platforms.

Excellent problem-solving skills, attention to detail, and organizational abilities.

Proactive, service-oriented mindset with the ability to multitask effectively.

Proficiency in MS Office and CRM tools.

Ability to translate user needs into actionable solutions.


  • Customer Experience Specialist

    2 weeks ago

    Amman, Amman, Jordan RedBox Technologies Full time 30,000 - 50,000 per year

    The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the...

  • Customer Experience Specialist

    2 weeks ago

    Amman, Amman, Jordan RedBox Technologies Full time $40,000 - $60,000 per year

    The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the...

  • Customer Experience Specialist

    1 week ago

    Amman, Amman, Jordan Revie Full time $40,000 - $60,000 per year

    Location: Amman, JordanServing Market: Saudi Arabia (KSA)Department: Customer ExperienceType: Full-Time About RevieRevie is a fast-growing interior design & execution company based in Saudi Arabia. We help clients transform their spaces — from concept to execution — with a seamless, technology-enabled customer journey.As our customer base grows, we are...

  • Customer Experience Manager

    16 hours ago

    Amman, Amman, Jordan Userpilot Full time

    Userpilot is a leading product engagement and analytics software used by 1,000+ companies worldwide. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users with the additional help of user engagement and feedback tools.About the Job:Userpilot, a leading B2B SaaS...

  • Customer Service Agent

    1 week ago

    Amman, Amman, Jordan Jeeny Full time 90,000 - 120,000 per year

    About Jeeny:Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in...

  • Customer Service Agent

    1 week ago

    Amman, Amman, Jordan Jeeny Full time 15,000 - 30,000 per year

    About Jeeny:Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in...

  • Customer Success Manager,

    2 weeks ago

    Amman, Amman, Jordan KitchenPark Full time 15,000 - 30,000 per year

    Who we are KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a...

  • Logistic officer

    5 days ago

    Amman, Amman, Jordan CLIENT OF DOROOB HR Consulting & Recruitment Full time

    Key ResponsibilitiesShipping & Documentation:Manage and coordinate all import/export shipments (Air, Sea, and Land freight) for medical devices.Prepare, verify, and process all shipping documents (B/L, Commercial Invoices, Packing Lists, COO, etc.).Directly communicate and negotiate with freight forwarders and shipping lines to secure the best rates and...

  • Customers Relationship Manager

    1 week ago

    Amman, Amman, Jordan Bank of Jordan Full time 20,000 - 40,000 per year

    Bank of Jordan, a highly reputable financial institution in Jordan, is seeking a skilled Customers Relationship Manager - Liabilities to join our esteemed team. As a Customers Relationship Manager, you will be responsible for managing and nurturing relationships with our valuable customers, specifically focusing on liabilities. You will provide exceptional...

  • Office & Operations Coordinator

    3 days ago

    Amman, Amman, Jordan Alhafez Group For Investment & Trade Full time

    Key Responsibilities:Receive and handle all incoming office inquiries via phone, email, or in person, and ensure proper documentation and follow-up.Direct unresolved or urgent matters to the office head or relevant department.Coordinate daily operations between departments such as logistics, service, and sales.Support the office team by monitoring tasks,...