Customer Service Representative

16 hours ago

Amman, Amman, Jordan Binance Full time 15,000 - 30,000 per year
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About the team
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction. Responsibilities
  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers
Requirements
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
  • College degree or above
  • Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role
  • Previous experience with cross-functional support will be advantageous
  • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
  • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
  • Passionate for the customer service industry and can accept to work under different work shifts
  • Positive about the crypto industry
Why Binance
• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Service Representative

    16 hours ago

    Amman, Amman, Jordan Nok Human Capital Full time 42,880 per year

    Job Description: Job DescriptioneditCompany name: ExtensyaCompany's website: Customer Service RepresentativeJob details & Requirements:- Entry level (0 1 year)- Nationality: Egyptian- Gender: Males only- No Age Limits- Work Location: Jordan.- Languages: C1 French - B1 EnglishWork Conditions and Benefits :- Work Mode: On site- Full time- working hours: 9 + 1...

  • Senior Manager Customer Service

    1 week ago

    Amman, Amman, Jordan Jeeny Full time 45,000 - 60,000 per year

    About the CompanyJeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our...

  • Customer Service Agent

    16 hours ago

    Amman, Amman, Jordan Jeeny Full time $20,000 - $30,000 per year

    About Jeeny:Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in...

  • Customer Service Agent

    16 hours ago

    Amman, Amman, Jordan Jeeny Full time 15,000 - 30,000 per year

    About Jeeny:Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in...

  • Customer Service Specialist

    16 hours ago

    Amman, Amman, Jordan Hagzi Full time 90,000 - 120,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsJob Description:Communicate with customers via phone, email, and chatOnboard new tenants and keep up with the monthly targetsRespond, research, and resolve inquiries made by tenants and landlords in a...

  • Customers Relationship Manager

    16 hours ago

    Amman, Amman, Jordan Bank of Jordan Full time 20,000 - 25,000 per year

    Bank of Jordan, a highly reputable financial institution in Jordan, is seeking a skilled Customers Relationship Manager - Liabilities to join our esteemed team. As a Customers Relationship Manager, you will be responsible for managing and nurturing relationships with our valuable customers, specifically focusing on liabilities. You will provide exceptional...

  • Indoor Sales

    16 hours ago

    Amman, Amman, Jordan Bridge Talent Solution Full time $30,000 - $40,000 per year

    Job Description:We are seeking a dynamic and customer-focused Indoor Sales Representative to join our team . As an Indoor Sales Representative, you will be responsible for handling sales inquiries, providing exceptional customer service, and processing shipping orders within our office environment.Responsibilities:Respond promptly and professionally to...

  • Customer Success Specialist

    1 week ago

    Amman, Amman, Jordan ProgressSoft Full time 40,000 - 60,000 per year

    We are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients, ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption, maintain strong customer relationships, and act as the voice of the customer internally. Your expertise in financial banking and payment...

  • Customer Experience Specialist

    16 hours ago

    Amman, Amman, Jordan Revie Full time $40,000 - $60,000 per year

    Location: Amman, JordanServing Market: Saudi Arabia (KSA)Department: Customer ExperienceType: Full-Time About RevieRevie is a fast-growing interior design & execution company based in Saudi Arabia. We help clients transform their spaces — from concept to execution — with a seamless, technology-enabled customer journey.As our customer base grows, we are...

  • outdoor Sales

    16 hours ago

    Amman, Amman, Jordan Bridge Talent Solution Full time $40,000 - $60,000 per year

    Job Description:We are seeking a motivated and driven Outdoor Sales Representative to join our team . As an Outdoor Sales Representative, you will be responsible for prospecting new clients, building relationships, and promoting our shipping services in the field. A valid driver's license and access to a car are essential for this...