Customer Success Specialist

5 days ago

Amman, Amman, Jordan ProgressSoft Full time 40,000 - 60,000 per year

We are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients, ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption, maintain strong customer relationships, and act as the voice of the customer internally. Your expertise in financial banking and payment solutions will support account growth, renewals, and upsell opportunities.

Responsibilities

  • Build and maintain strong relationships with assigned clients.
  • Develop and execute customer success plans to drive product adoption and satisfaction.
  • Design and implement a standardized framework for collecting and acting on client feedback to continuously refine the customer experience.
  • Monitor usage metrics and proactively address risks to retention or expansion.
  • Serve as the primary point of contact for addressing client feedback and potential service gaps.
  • Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to resolve issues, deliver enhancements, and support renewals.
  • Conduct regular business reviews and strategic check-ins with clients, in alignment with Business Development members.
  • Advocate for customer needs and feedback in internal roadmap discussions.
  • Identify reference customers, gather testimonials, and support customer engagement activities such as webinars or user groups.
  • Apply empathy, active listening, and relationship-building skills to foster long-term partnerships.

Requirements

  • 3–5 years of experience in customer success, account management, or client services.
  • Prior experience in a software company serving financial institutions (payments, core banking, digital banking, etc.).
  • Strong understanding of banking operations, payment systems, and regulatory environments.
  • Excellent communication and presentation skills, especially with senior stakeholders.
  • Ability to manage multiple accounts and prioritize effectively.
  • Problem-solving mindset with a proactive approach to customer engagement.

Preferred Qualifications

  • Experience working with central banks or large-scale financial institutions.
  • Familiarity with ISO payments industry standards.
  • Technical aptitude to understand APIs, integrations, and software workflows.
  • Experience with CRM systems and analytics dashboards.
  • Familiarity with customer success metrics such as NPS, CSAT, retention rate, and product adoption indicators.
  • Exposure to customer health scoring and lifecycle planning.

  • Customer Success Manager,

    5 days ago

    Amman, Amman, Jordan KitchenPark Full time 15,000 - 30,000 per year

    Who we are KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a...

  • Customer Success Account Manager

    2 weeks ago

    Amman, Amman, Jordan Microsoft Full time 40,000 - 80,000 per year

    The Customer Success Account Manager develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships.You will guide and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in...

  • Solar Cleaning Solutions Specialist

    2 weeks ago

    Amman, Amman, Jordan MASE Full time 40,000 - 60,000 per year

    APPLY TO JOIN MASE AS SOLAR CLEANING SOLUTIONS SPECIALISTMASE is seeking an experienced and dynamic Solar Cleaning Solutions Specialist to spearhead our new Solar Cleaning Solutions service vertical. The ideal candidate will be responsible for leading the division, managing a dedicated team, and driving the achievement of its goals and targets. This role...

  • Programme Specialist

    2 weeks ago

    Amman, Amman, Jordan UNDP Full time 30,000 - 60,000 per year

    Please note the appropriate Tier indicated in the vacancy title and ensure that you are holding the applicable contract as defined below:Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as "internal" candidates)  Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA) and personnel on regular PSA...

  • Senior Pre-Sales Specialist

    3 days ago

    Amman, Amman, Jordan Exequt Full time 80,000 - 120,000 per year

    Company OverviewExeQut is a leader in consulting, delivering customized solutions for enterprise applications, data & AI platforms, cloud solutions, cybersecurity, and software development. We emphasize transparency, collaboration, and addressing core business challenges through a structured, agile development process. Partnering with clients from ideation...

  • Lead Generation specialist

    24 hours ago

    Amman, Amman, Jordan Khibraty Full time 15,000 - 30,000 per year

    Our client are seeking motivated and results-driven Lead Generation / Pre-Sales Specialists. The successful candidates will be responsible for identifying, qualifying, and nurturing potential leads to support the sales and BD pipeline. This role requires strong communication skills, a proactive mindset, and the ability to leverage digital tools to drive...

  • Solution Specialist

    2 weeks ago

    Amman, Amman, Jordan Maqsam Full time 40,000 - 80,000 per year

    About MaqsamMaqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed...

  • Business Development Specialist

    3 days ago

    Amman, Amman, Jordan Aumet Full time 15,000 - 30,000 per year

    Aumet is looking for Business Development Specialist in Amman -JordanKey Responsibilities:Market Entry & Strategy Development:· Conduct comprehensive market research to understand the competitive landscape, customer needs, and industry trends in jordan· Develop and execute a go-to-market strategy tailored to the jordan market.· Identify and evaluate...

  • VIP Accounts Specialist

    5 days ago

    Amman, Amman, Jordan Zain Cash Jordan Full time 9,000 - 12,000 per year

    The VIP Accounts Specialist will play a critical role in driving revenue growth through the acquisition and management of corporate clients for Zain Cash's comprehensive suite of financial products. This position requires a proactive approach to identifying new business opportunities, building relationships, and delivering exceptional customer service. The...

  • Stretch Specialist

    1 week ago

    Amman, Amman, Jordan Life Time Inc. Full time 15,000 - 30,000 per year

    Position SummaryPT-Stretch Specialists are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They will provide branded Assisted Stretch and Recovery sessions to help members feel and move better. They provide a positive member experience that is educational, supporting, and upholds the...