Customer Success Specialist

3 days ago

Amman, Amman, Jordan ProgressSoft Full time 15,000 - 30,000 per year

We are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients, ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption, maintain strong customer relationships, and act as the voice of the customer internally. Your expertise in financial banking and payment solutions will support account growth, renewals, and upsell opportunities.

Responsibilities

  • Build and maintain strong relationships with assigned clients.
  • Develop and execute customer success plans to drive product adoption and satisfaction.
  • Design and implement a standardized framework for collecting and acting on client feedback to continuously refine the customer experience.
  • Monitor usage metrics and proactively address risks to retention or expansion.
  • Serve as the primary point of contact for addressing client feedback and potential service gaps.
  • Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to resolve issues, deliver enhancements, and support renewals.
  • Conduct regular business reviews and strategic check-ins with clients, in alignment with Business Development members.
  • Advocate for customer needs and feedback in internal roadmap discussions.
  • Identify reference customers, gather testimonials, and support customer engagement activities such as webinars or user groups.
  • Apply empathy, active listening, and relationship-building skills to foster long-term partnerships.

Requirements

  • 3–5 years of experience in customer success, account management, or client services.
  • Prior experience in a software company serving financial institutions (payments, core banking, digital banking, etc.).
  • Strong understanding of banking operations, payment systems, and regulatory environments.
  • Excellent communication and presentation skills, especially with senior stakeholders.
  • Ability to manage multiple accounts and prioritize effectively.
  • Problem-solving mindset with a proactive approach to customer engagement.

Preferred Qualifications

  • Experience working with central banks or large-scale financial institutions.
  • Familiarity with ISO payments industry standards.
  • Technical aptitude to understand APIs, integrations, and software workflows.
  • Experience with CRM systems and analytics dashboards.
  • Familiarity with customer success metrics such as NPS, CSAT, retention rate, and product adoption indicators.
  • Exposure to customer health scoring and lifecycle planning.

  • Customer Success Manager,

    3 days ago

    Amman, Amman, Jordan KitchenPark Full time 15,000 - 30,000 per year

    Who we are KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a...

  • Customer Experience Specialist

    3 days ago

    Amman, Amman, Jordan RedBox Technologies Full time 30,000 - 50,000 per year

    The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the...

  • Customer Experience Specialist

    3 days ago

    Amman, Amman, Jordan RedBox Technologies Full time $40,000 - $60,000 per year

    The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the...

  • Customer Experience Specialist

    1 day ago

    Amman, Amman, Jordan Revie Full time $40,000 - $60,000 per year

    Location: Amman, JordanServing Market: Saudi Arabia (KSA)Department: Customer ExperienceType: Full-Time About RevieRevie is a fast-growing interior design & execution company based in Saudi Arabia. We help clients transform their spaces — from concept to execution — with a seamless, technology-enabled customer journey.As our customer base grows, we are...

  • Customer Service Specialist

    1 day ago

    Amman, Amman, Jordan Hagzi Full time $20,000 - $25,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsJob Description:Communicate with customers via phone, email, and chatOnboard new tenants and keep up with the monthly targetsRespond, research, and resolve inquiries made by tenants and landlords in a...

  • Customer Relationship Manager

    3 days ago

    Amman, Amman, Jordan Qoyod Full time 18,000 - 30,000 per year

    Job SummaryAs a Customer Relationship Manager, you will be the primary point of contact for assigned customers post-onboarding. Your focus will be on ensuring customer satisfaction, proactively improving their health score, and driving subscription renewals.Responsibilities* Own and manage relationships with assigned customers, acting as their main advocate...

  • Jira Specialist

    1 day ago

    Amman, Amman, Jordan Optimiza Full time 18,000 - 30,000 per year

    Optimiza is on the lookout for a dedicated Jira Specialist to join our dynamic team. In this role, you will be responsible for the configuration, administration, and ongoing support of Jira and its related tools. Your expertise will help streamline project tracking and enhance Agile development processes, ensuring that teams can effectively collaborate and...

  • Bids Specialist

    1 day ago

    Amman, Amman, Jordan Optimiza Full time 20,000 - 40,000 per year

    The Bidding Specialist is responsible for managing the preparation of bids by analyzing client needs, coordinating with internal teams, and ensuring proposals are on time and meet specifications. They handle multiple bids and ensure compliance with internal and industry standards.RequirementsAnalyze bid documents, customer requirements, and RFP...

  • Customer Service Representative

    1 day ago

    Amman, Amman, Jordan Binance Full time $40,000 - $60,000 per year

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • Senior Pre-Sales Specialist

    3 days ago

    Amman, Amman, Jordan Exequt Full time $100,000 - $120,000 per year

    Company OverviewExeQut is a leader in consulting, delivering customized solutions for enterprise applications, data & AI platforms, cloud solutions, cybersecurity, and software development. We emphasize transparency, collaboration, and addressing core business challenges through a structured, agile development process. Partnering with clients from ideation...