Customer Experience Specialist

1 day ago


Amman, Amman, Jordan Revie Full time

Location: Amman, Jordan
Serving Market: Saudi Arabia (KSA)
Department: Customer Experience
Type: Full-Time

About Revie

Revie is a fast-growing interior design & execution company based in Saudi Arabia. We help clients transform their spaces — from concept to execution — with a seamless, technology-enabled customer journey.

As our customer base grows, we are expanding our CX team and opening this role in Amman, Jordan, supporting Revie's clients in Saudi Arabia.

Role Overview

We are looking for a Customer Experience Specialist to manage client communication, qualify leads, and schedule consultations for our design team.

You will work closely with our Saudi-based team, serving customers remotely and ensuring they receive fast, clear, and friendly support throughout their experience.

This role requires strong communication skills, high responsiveness, and a passion for helping customers.

Key Responsibilities

Respond to inbound inquiries (phone, WhatsApp, website leads)

Conduct outbound follow-ups and schedule design consultations

Qualify leads based on project needs and readiness

Maintain CRM records & follow structured follow-up cadences

Meet SLAs for first response time and daily outreach targets

Coordinate handover to design & sales team in Saudi Arabia

Deliver a high-touch, premium service experience to customers

Share feedback and insights to help improve CX processes

Requirements

Based in Amman, Jordan

2+ years experience in CX, inside sales, call center, or customer support

Strong communication skills in Arabic & English

Comfortable with inbound & outbound calling

Organized, disciplined, and proactive in follow-ups

Experience with CRM tools or conversational platforms (preferred)

Fast learner, positive attitude, strong work ethic

Working Hours

This role supports customers in Saudi Arabia and follows KSA business hours

Split-shift coverage between 10:00 AM – 10:00 PM KSA time

5-day workweek with a rotation schedule

Weekend rotation (Saturday–Thursday) — Friday off

Flexibility to support late evenings, peak hours, and high-demand periods when require

Nice to Have

Experience with GCC customer service or Saudi market exposure

Familiarity with WhatsApp Business, call workflows, SLAs

Background in a service-driven or high-ticket sales environment

Interest in interior design, architecture, or real estate



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