Coordinator Rider On Ground Ops

23 hours ago

Amman, Amman, Jordan Delivery Hero Full time
Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The Coordinator Rider will play a crucial role in supporting the team leaders by ensuring the smooth and efficient operation of rider activities. This position requires a proactive individual who can manage rider inquiries, handle operational issues, and ensure compliance with company policies. The Coordinator Rider will serve as the main point of contact for riders, providing them with the necessary support and resources to excel in their roles.

What's On Your Plate?

  • Serve as the primary contact for riders
  • Monitor and enhance rider operations and compliance
  • Collaborating with riders to resolve their issues
  • Supervise daily operations and address operational issues promptly
  • Call riders and conduct weekly roundtable meetings alongside Rider Engagement Specialist
  • Assist dispatchers with rider-related communication
  • Oversee and optimize the entire order cycle
  • Create and read reports using Looker, Google Sheets, and Docs
  • Facilitate feedback loops between riders and management
  • Coordinating with riders to solve customer or vendor's order-related issues and making sure to investigate and do the needful
Qualifications

What Did We Order?

  • Bachelor's degree in Logistics, Business Administration, or any relevant field
  • 0-2 years of experience in Operations/Customer Care or the food/grocery tech industry 
  • Proficient in Google tools: GSheet, GDoc, GSlides, GForms, (Specifically GSheets) 
  • Strong communication skills, both written and verbal
  • Strong conflict management skills, capable of handling severe cases involving riders
  • Ability to work collaboratively in a team environment
  • High emotional intelligence to understand, use, and manage emotions positively
  • People management skills: Experience in managing big groups of people

  • Coordinator Rider On Ground Ops

    23 hours ago

    Amman, Amman, Jordan talabat Full time 20,000 - 30,000 per year

    Company Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Strategic Finance Analyst

    23 hours ago

    Amman, Amman, Jordan KitchenPark Full time $40,000 - $60,000 per year

    Job Overview:KitchenPark helps restaurateurs around the world succeed in online food delivery — our goal is to make food more affordable, higher quality, and convenient for everyone.We take underutilised properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighbourhoods they're in. Every time we...

  • Resource Mobilisation Manager

    1 week ago

    Amman, Amman, Jordan War Child Alliance Full time $40,000 - $120,000 per year

    Your missionObjective of the Role The objective of the RMG Manager is to play a proactive lead role in the mobilisation of resources, primarily from institutional donor funding, for the Syria/Jordan Response Office, while supporting the Head of Program Quality and Development (HoPQD) in establishing strategic relationships with donors and partners. The RMG...

  • pa - coo

    23 hours ago

    Amman, Amman, Jordan International General Insurance Full time $60,000 - $120,000 per year

    Job SummaryWe are seeking a highly professional, detail-oriented, and proactive PA to support the Chief Operating Officer (COO) in a dynamic, fast-paced environment. The ideal candidate will provide comprehensive executive-level administrative support, ensuring optimal time management, coordination, and communication on behalf of the COO.This role requires a...

  • Information Management and GIS Officer

    1 week ago

    Amman, Amman, Jordan The HALO Trust Full time 15,000 - 30,000 per year

    Job Title: Information Management and GIS OfficerLocation: Gaza, Deir al BalahSalary: Competitive, in line with national standardsContract Duration: Initial 6-month period, with possibility of renewalReporting to: Operations ManagerAbout Us:Since 7th October 2023, the Gaza Strip has seen intense ground fighting and aerial bombardment. The level of sustained...

  • Chef de Partie

    7 days ago

    Amman, Amman, Jordan SIHAMCO Full time $40,000 - $60,000 per year

    Job Summary:We are seeking a passionate and skilled Chef de Partie – Hot Section (Sauté) in our Lebanese-themed restaurant. You will be responsible for preparing bold, flavorful, sautéed, grill, and pan-finished dishes with precision, speed, and flair. As part of a kitchen that is closely connected to the front-of-house, you'll work with confidence and...

  • Chef de Partie

    7 days ago

    Amman, Amman, Jordan SIHAMCO Full time 30,000 - 60,000 per year

    Job Summary:We are seeking a passionate and skilled Chef de Partie – Hot Section (Sauté) in our Lebanese-themed restaurant. You will be responsible for preparing bold, flavorful, sautéed, grill, and pan-finished dishes with precision, speed, and flair.As part of a kitchen that is closely connected to the front-of-house, you'll work with confidence and...

  • Senior Disability Advisor seconded to UNRWA

    23 hours ago

    Amman, Amman, Jordan Handicap International Full time €2,757 per year

    Place: Amman - Jordan (with travel to Lebanon, Syria, West Bank and the Gaza Strip)Starting date: January 15th 2026Duration of contract: 12 monthsClosing date for application:  November 26th (Applications will be processed on a rolling basis)Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and...

  • EV Charging Solutions Specialist

    23 hours ago

    Arar Street Amman Governorate, Amman, Jordan Mase Full time 30,000 - 60,000 per year

    APPLY TO JOIN AS EV CHARGING SOLUTIONS SPECIALIST Job Summary:We are seeking a highly skilled and motivated EV Charging Solutions Specialist to join our Special Projects team. This individual will be a key player in the development, construction, and operation of fully integrated EV charging station networks. The EV Charging Solutions Specialist will be...

  • Senior O&M Engineer

    23 hours ago

    Arar Street Amman Governorate, Amman, Jordan Mase Full time $40,000 - $80,000 per year

    Apply to join our team as a Senior O&M Engineer.Our O&M team is growing and we are looking to hire a Senior Operations & Maintenance Engineer to join our O&M Team.  You will be part of a team that operates and maintains a diverse portfolio of solar PV facilities managed by MASE across the region.  As Senior O&M Engineer your main responsibilities will be...

  • Satellite Communications FSR

    23 hours ago

    Amman, JOR, Jordan Linchpin Solutions Full time $60,000 - $120,000 per year

    Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be We are currently hiring for a dynamic and experienced Satellite Communications FSR.Clearance: Active DoD Secret ClearanceWork Schedule: Onsite daily in Jordan...