Coordinator Rider On Ground Ops

2 days ago

Amman, Amman, Jordan Delivery Hero Full time
Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The Coordinator Rider will play a crucial role in supporting the team leaders by ensuring the smooth and efficient operation of rider activities. This position requires a proactive individual who can manage rider inquiries, handle operational issues, and ensure compliance with company policies. The Coordinator Rider will serve as the main point of contact for riders, providing them with the necessary support and resources to excel in their roles.

What's On Your Plate?

  • Serve as the primary contact for riders
  • Monitor and enhance rider operations and compliance
  • Collaborating with riders to resolve their issues
  • Supervise daily operations and address operational issues promptly
  • Call riders and conduct weekly roundtable meetings alongside Rider Engagement Specialist
  • Assist dispatchers with rider-related communication
  • Oversee and optimize the entire order cycle
  • Create and read reports using Looker, Google Sheets, and Docs
  • Facilitate feedback loops between riders and management
  • Coordinating with riders to solve customer or vendor's order-related issues and making sure to investigate and do the needful
Qualifications

What Did We Order?

  • Bachelor's degree in Logistics, Business Administration, or any relevant field
  • 0-2 years of experience in Operations/Customer Care or the food/grocery tech industry 
  • Proficient in Google tools: GSheet, GDoc, GSlides, GForms, (Specifically GSheets) 
  • Strong communication skills, both written and verbal
  • Strong conflict management skills, capable of handling severe cases involving riders
  • Ability to work collaboratively in a team environment
  • High emotional intelligence to understand, use, and manage emotions positively
  • People management skills: Experience in managing big groups of people

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