Customer Success Executive

13 hours ago

Amman, Amman, Jordan Supersub Full time $60,000 - $120,000 per year


 The Role

Our client is seeking a Customer Success Executive / Account Manager to drive SaaS adoption, secure client retention, and ensure the commercial success of Food & Beverage (F&B) operators within the GCC Market. The ideal candidate will have a strong background in client relationship management and data analysis and a proven ability to consultatively manage and grow post-sale portfolios in a fast-paced technology environment.

 The Responsibilities

  • Manage and grow post-sale client relationships with partners of all sizes by ensuring maximum platform adoption.
  • Analyze client performance data, identify key trends, and educate clients on the next strategic course of action based on their business goals.
  • Conduct regular business reviews, taking a consultative, long-term approach to building productive relationships with key external stakeholders.
  • Manage and optimize digital marketing campaigns, including strategy development, setup, and performance monitoring.
  • Gather detailed client feedback and collaborate closely with the internal Product and Engineering teams to influence the platform's roadmap and UX/UI development.
  • AB/Test different client activation strategies to understand which approaches yield the best results for overall client success.

 The Skills & Competencies

  • Exceptional analytical ability to interpret performance data, identify trends, and translate insights into actionable business advice.
  • Proactive attitude coupled with excellent project management and organizational skills.
  • A strong growth mindset and proven ability to accept new challenges and adapt quickly in a dynamic startup environment.
  • Proficiency in utilizing office suite tools for reporting and presentation, specifically Excel and PowerPoint.
  • Demonstrated ability to communicate complex concepts clearly and build trust with senior stakeholders.

 The Differentiators

  • Prior experience in SaaS Account Management, Business Development, or strategic roles within digital marketing.
  • Professional working proficiency in Arabic is a significant advantage, given the focus on the GCC market.
  • A deep passion for the F&B industry, delivery platforms, and the mission of helping operators grow revenue.
  • Experience contributing to product roadmap discussions based on market and client feedback.

The Benefits

  • The opportunity to join a fast-growing startup that is actively disrupting the delivery industry across the GCC.
  • Being part of a dynamic, progressive, and highly collaborative team.
  • A welcoming, safe, and inclusive environment where diverse perspectives are valued.
  • A culture that strongly encourages and rewards creativity, innovation, and taking on challenging work.

The Process

Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview →  Technical/Case Assessment → Case Presentation → Offer

 The Employer

We are partnering with a market-leading technology company that is simplifying platform management and revenue growth for Food & Beverage operators. Operating in a rapidly growing and highly innovative market, our client has a proven track record of empowering over 1,500 outlets and 150 hero brands by delivering unparalleled access to actionable insights and performance data.

This is a fantastic opportunity to join a dynamic and forward-thinking team and play a pivotal role in driving commercial success and platform adoption across the region. You will have the chance to lead high-impact client portfolios and contribute directly to the evolution of a cutting-edge SaaS platform.

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