Business Analyst – Network Solutions Design

JOB TITLE: Business Analyst – Network Solutions Design

  RESPONSIBLE TO: Senior Manager, Network Solutions    

MAIN LOCATION: Jordan, Amman

WORKING HOURS: Flexible, with the ability to accommodate collaboration  across Australian time zones

Objective:

The Business Analyst – Network Solutions Design plays a key role in shaping our network strategy by identifying opportunities to enhance operational performance across the Network.  This role combines technical expertise, analytical capability, and a strong understanding of logistics to support the development of efficient, scalable, and future-ready solutions.  Working across first, middle, and last mile operations, the analyst applies structured problem-solving to inform the design of innovative, cost-effective, and customer-centric logistics solutions. The role also involves understanding global best practices and translating insights into actionable recommendations that align with strategic objectives.

Key Responsibilities:

• Analyse network performance across the network to identify current-state inefficiencies and future-state improvement opportunities.
• Develop design solutions to improve the efficiency and effectiveness of operations, tailored to suit different geographic and volume contexts (metro, regional, remote).
• Document automation solution concepts and work with the Infrastructure and Automation Team and automation vendors to design new solution concepts that can be prototyped and tested as future solutions.
• Prepare data-driven insights to inform strategic decision-making and business case development.
• Assist in modelling cost implications of proposed network solutions.
• Provide analytical support to operational teams during site transitions and implementation phases
• Research and document global best practices in parcel logistics, automation, and network optimisation.
• Contribute to the development of design principles and future operating models that enhance customer experience and operational efficiency.
• Engage with stakeholders across the business (i.e Operations, I&A, Property, Data Teams, Product and Sales teams, etc) to ensure alignment and buy-in for proposed solutions.
• Conduct impact assessments for proposed changes and support change management planning.

Essential Experience:

• Experience in and understanding of logistics principles, particularly related to the first and last mile delivery processes, and how these are affected by volume, distance, and handling
• A degree in Logistics, Supply Chain Management, Industrial Engineering, Operations Research, Mathematics, Financial Modelling, or a related field Strong analytical skills and ability to interpret data related to delivery performance, customer behaviour, and operational efficiency
• Ability to identify inefficiencies and develop innovative solutions to improve first and last mile delivery
• Knowledge of regulations and compliance requirements related to parcel delivery, including safety standards and transportation laws
• Awareness of current trends and challenges in the logistics and e-commerce sectors
• Ability to manage multiple projects simultaneously, including defining project scopes, timelines, and deliverables

Essential Skills:

• Familiarity with logistics systems, management, networks & hardware (automation) and software
• Ability to create reports and presentations that summarise findings and recommendations
• Familiarity with methodologies such as Lean and Six Sigma to enhance operational processes and reduce waste
• Ability to design solutions that integrate with existing IT systems, including ERP and CRM platforms
• Commitment to ongoing professional development and staying up-to-date with industry best practices and emerging technologies

Additional Requirements:

• In addition to the responsibilities listed above the post holder may be required to perform other duties assigned by the Senior Management Team from time-to-time. Subject to adequate experience and/or training.
• To participate in the annual performance appraisal process and objective scheme.
• To work in accordance with all APG policies including Health and Safety, Employment, Staff, Quality and Environmental.
• To adhere to company wide information security policies, as outlined and agreed within the first month of employment.
• It's important during the employment with APG and anytime thereafter that any information relating to APG is treated with the strictest confidentiality.

Why APG?

Within APG, our people are at the heart of everything we do. Therefore, we work to create a positive, inclusive, social environment that allows our team to thrive and develop both personally and professionally to support our growing global business.

In addition to a positive company culture that puts our internal team first, you will also be eligible for;

• Flexible working Policy – offering the option to work both from home and our vibrant, modern offices
• Monthly Wellness Allowance up to 40 JOD
• 2 Volunteer Days per year
• 14 Days holiday & additional Birthday holiday allowance
• Summer & Winter socials
• Access to EAP in addition to internal Mental Health First Aiders
• Competitive medical Insurance
• Competitive Bonus scheme

EQUALITY OF OPPORTUNITY IS COMPANY POLICY