Systems Engineer, Cloud Services

4 days ago

Amman, Amman, Jordan Specialized Technical Services – STS Full time 300,000 - 500,000 per year

Our Culture:

At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

Code of Conduct

At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.

Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.

Duties and Responsibilities

  • Monitor cloud infrastructure, servers, racks, server rooms, and networks using enterprise monitoring tools (24/7).

  • Perform first-level investigation and troubleshooting of alerts and incidents.

  • Escalate issues to L2/L3 or vendor teams when required.

  • Provide customer support by handling and assisting with configuration change requests, resolving incidents within your scope of access, and escalating out-of-scope issues to L2/L3 teams.

  • Track, log, and document incidents in the ticketing system.

  • Ensure incidents are handled within defined SLAs.

  • Support routine maintenance, patching, and updates in coordination with senior engineers.

  • Provide proactive communication to internal teams and customers during incidents.

  • Generate reports on cloud system health, incidents, and uptime.

Requirements
  • Bachelor's degree in Computer Engineering or a related IT field.
  • 0–2 years of experience in NOC operations, with exposure to multiple hardware platforms and operating systems.
  • Strong understanding of networking concepts (CCNA level) – TCP/IP, DNS, DHCP, routing, switching, etc.
  • Good knowledge of Linux and Windows server fundamentals.
  • Knowledge of virtualization platforms (VMware, KVM, Hyper-V).
  • Basic understanding of cloud computing concepts, types, and solutions.
  • Understanding of systems design and architecture principles.
  • Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Nagios) is a plus.
  • Strong troubleshooting and problem-solving skills.
  • Effective communication and teamwork abilities.
  • Proficiency in both English & Arabic (reading, writing, and speaking).
  • Ability to work under pressure in a 24/7 operational environment (including shifts and on-call).
  • Self-motivated and proactive.

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