Admin & HR Officer

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainabilit

The Admin & HR Officer ensures the smooth operation of both administrative and human resources functions. This role provides vital support in HR processes — including recruitment, onboarding, payroll, employee relations, and compliance — while overseeing general office administration and logistics

The position requires a reliable, detail-oriented, and discreet professional who can balance people management with organizational efficiency, ensuring compliance with the Jordanian Labor Law and internal company policies.

Key Responsibilities:

A. Human Resources Responsibilities

Recruitment & Onboarding

• Support the recruitment process from vacancy posting to final selection.
• Screen CVs, schedule interviews, and liaise with hiring managers and candidates.
• Prepare job offers, employment contracts, and onboarding documents.
• Organize new employee orientations and ensure smooth integration into the team.
• Maintain updated job descriptions, staff lists, and organizational charts.

Employee Relations & Welfare

• Serve as the first point of contact for employees regarding HR inquiries, policies, or grievances.
• Promote positive employee engagement and workplace culture.
• Maintain accurate leave, attendance, and timesheet records.
• Assist in organizing staff events, team-building activities, and welfare initiatives.
• Handle confidential matters with discretion and professionalism.

Performance & Development

• Support the implementation of performance appraisal systems.
• Track employee evaluations, probation reviews, and performance feedback.
• Maintain training calendars and coordinate staff development programs.

Compensation, Payroll & Benefits

• Prepare monthly payroll inputs (attendance, deductions, allowances, overtime).
• Liaise with Finance for accurate and timely salary disbursement.
• Ensure all statutory deductions (e.g., Social Security, Income Tax) are correctly calculated and submitted.
• Maintain up-to-date employee benefits such as health insurance, mobile plans, and allowances.
• Manage end-of-service calculations and employee clearance.

Compliance & HR Documentation

• Ensure all HR operations comply with Jordanian Labor Law and company policies.
• Maintain accurate and confidential employee files, both physical and digital.
• Prepare reports for audits, labor inspections, and internal management reviews.
• Support visa, residency, and work permit renewals for expatriate staff in coordination with authorities.

B. Administrative Responsibilities

Office Management

• Oversee day-to-day administrative and logistical operations of the Amman office.
• Manage office supplies, procurement, maintenance, and vendor relationships.
• Supervise drivers, office assistants, and support staff to ensure operational efficiency.
• Manage office lease contracts, utilities, and service agreements.
• Handle correspondence, document control, and internal communications.

Logistics & Coordination

• Arrange domestic and international travel bookings, hotel accommodations, and transport logistics.
• Support the organization of workshops, training sessions, and official meetings.
• Coordinate visitor logistics, including transportation, hospitality, and meeting arrangements.

Document Control & Filing

• Maintain all administrative and HR-related documentation in an organized filing system.
• Draft official letters, memos, and announcements as needed.
• Ensure proper archiving of contracts, invoices, and government-related documents.

Health, Safety, and Security

• Support implementation of workplace health and safety measures.
• Ensure compliance with local regulations regarding office safety and emergency procedures.
• Report any safety concerns and follow up on maintenance needs promptly.

• Bachelor's Degree in Human Resources Management, Business Administration, or related field.
• Minimum of 3 years of relevant experience in HR and Administration roles, preferably in multinational or service-oriented environments.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and HRIS systems. Experience with payroll systems and social security platforms is an advantage.
• Sound understanding of Jordanian Labor Law, payroll taxation, and HR best practices.
• Fluent in Arabic and English (written and spoken).
• Excellent communication, problem-solving, and organizational skills. Capable of handling sensitive information with confidentiality.
• Detail-oriented, proactive, reliable, and adaptable. Strong sense of accountability and teamwork.

• The Admin & HR Officer will ensure compliance with all Ministry of Labor regulations, Social Security Corporation (SSC) rules, and Income & Sales Tax Department requirements.
• The role includes maintaining up-to-date employee records for audits and coordinating with the company's legal and financial advisors when required.
• Upholding ethical conduct, data privacy, and professionalism is mandatory at all times.