Business & Operations Analyst (Office of the COO)

1 week ago

Amman, Amman, Jordan Abwaab Full time

Abwaab | Business & Operations Analyst (Office of the COO)

Location: Amman 
Type: Full-time
Department: Corporate 

About the Role

This role is the right hand to the COO, combining business analysis, operational execution, and executive administration.

The person ensures the COO:

  • Has clear data and insights to make decisions

  • Stays organized, prepared, and on track

  • Can operate efficiently across commercial and learning operations

Key Responsibilities

1. Executive & Administrative Support (Core)

  • Help manage the COO's calendar and priorities

  • Proactively schedule and prepare the COO for meetings

  • Track follow-ups and ensure action items are completed

  • Draft emails, notes, and internal communications

  • Prepare meeting agendas, notes, and summaries

2. Business & Commercial Analysis

  • Track commercial KPIs (revenue, pipeline, performance, margins)

  • Prepare weekly and monthly performance reports

  • Build and maintain dashboards

  • Support forecasting and planning

  • Surface insights, risks, and opportunities

3. Learning Operations/Experience Support

  • Track student experience metrics 

  • Support operational planning and execution

  • Coordinate across learning, commercial, and operations teams

  • Identify process improvements

4. COO Office & Strategic Execution

  • Support cross-functional initiatives led by the COO

  • Track milestones, dependencies, and deadlines

  • Follow up with teams to keep work moving

  • Prepare presentations and decision briefs for leadership

Time Split

Approximate allocation:

  • 40–50% Executive / Admin Support

  • 30–40% Business & Operations Analysis

  • 10–20% Strategic Projects

Required Skills & ExperienceMust-Have

  • Strong organizational and time-management skills

  • Comfortable managing calendars, emails, and priorities for a senior leader

  • Strong Excel / Sheets skills

  • Clear, professional written communication

  • High attention to detail and follow-through

Nice-to-Have

  • Experience in a COO office, EA role, consulting, or operations

  • Experience working with commercial or operational data

  • Background in education, learning, SaaS, or services

Personal Attributes

  • Proactive and anticipatory

  • Calm under pressure

  • Comfortable switching between admin tasks and analytical work

  • High discretion and trustworthiness

  • Takes pride in "making things run smoothly"


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