Business & Operations Analyst (Office of the COO)

2 days ago

Amman, Amman, Jordan Abwaab Full time

  1. Executive & Administrative Support (Core)

  2. Help manage the COO s calendar and priorities

  3. Proactively schedule and prepare the COO for meetings
  4. Track follow-ups and ensure action items are completed
  5. Draft emails, notes, and internal communications

  6. Prepare meeting agendas, notes, and summaries

  7. Business & Commercial Analysis

  8. Track commercial KPIs (revenue, pipeline, performance, margins)

  9. Prepare weekly and monthly performance reports
  10. Build and maintain dashboards
  11. Support forecasting and planning

  12. Surface insights, risks, and opportunities

  13. Learning Operations/Experience Support

  14. Track student experience metrics

  15. Support operational planning and execution
  16. Coordinate across learning, commercial, and operations teams

  17. Identify process improvements

  18. COO Office & Strategic Execution

  19. Support cross-functional initiatives led by the COO

  20. Track milestones, dependencies, and deadlines
  21. Follow up with teams to keep work moving
  22. Prepare presentations and decision briefs for leadership

Time Split

Approximate allocation:

  • 40 50% Executive / Admin Support
  • 30 40% Business & Operations Analysis
  • 10 20% Strategic Projects
Desired Candidate Profile

Required Skills & Experience Must-Have

  • Strong organizational and time-management skills
  • Comfortable managing calendars, emails, and priorities for a senior leader
  • Strong Excel / Sheets skills
  • Clear, professional written communication
  • High attention to detail and follow-through

Nice-to-Have

  • Experience in a COO office, EA role, consulting, or operations
  • Experience working with commercial or operational data
  • Background in education, learning, SaaS, or services

Personal Attributes

  • Proactive and anticipatory
  • Calm under pressure
  • Comfortable switching between admin tasks and analytical work
  • High discretion and trustworthiness
  • Takes pride in making things run smoothly

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