Business & Operations Analyst (Office of the COO)
11 hours ago
Executive & Administrative Support (Core)
Help manage the COO s calendar and priorities
- Proactively schedule and prepare the COO for meetings
- Track follow-ups and ensure action items are completed
- Draft emails, notes, and internal communications
Prepare meeting agendas, notes, and summaries
Business & Commercial Analysis
Track commercial KPIs (revenue, pipeline, performance, margins)
- Prepare weekly and monthly performance reports
- Build and maintain dashboards
- Support forecasting and planning
Surface insights, risks, and opportunities
Learning Operations/Experience Support
Track student experience metrics
- Support operational planning and execution
- Coordinate across learning, commercial, and operations teams
Identify process improvements
COO Office & Strategic Execution
Support cross-functional initiatives led by the COO
- Track milestones, dependencies, and deadlines
- Follow up with teams to keep work moving
- Prepare presentations and decision briefs for leadership
Time Split
Approximate allocation:
- 40 50% Executive / Admin Support
- 30 40% Business & Operations Analysis
- 10 20% Strategic Projects
Required Skills & Experience Must-Have
- Strong organizational and time-management skills
- Comfortable managing calendars, emails, and priorities for a senior leader
- Strong Excel / Sheets skills
- Clear, professional written communication
- High attention to detail and follow-through
Nice-to-Have
- Experience in a COO office, EA role, consulting, or operations
- Experience working with commercial or operational data
- Background in education, learning, SaaS, or services
Personal Attributes
- Proactive and anticipatory
- Calm under pressure
- Comfortable switching between admin tasks and analytical work
- High discretion and trustworthiness
- Takes pride in making things run smoothly
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