Operations Reports Analyst

About Acuative

Acuative is a global IT solutions provider delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people we invest in continuous training, mentorship, and assisted learning to grow our teams. At Acuative, you'll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving exceptional results.

Scope of Position

Responsible for data structure and ongoing analysis of Acuative Managed Services clients. It is essential for this position to work with internal and external teams to set strong foundations, which enables data to be turned into a story, that outlines trends and actions. The Reporting and Metrics Analyst provides a single point of contact to the organization for information technology related problems.

Essential Functions

Generates and checks monthly or quarterly reporting outputs.

Assists with monthly or quarterly client presentations to review reporting and provide recommendations, which improve the effectiveness of the department.

Data Management o Define data output formats and export data from several internal and external sources o Clean or augment data as needed

This role will be responsible for the execution and delivery of various Reporting & Metrics initiatives with focus and commitment to budget, schedule, benefit, and quality. This position requires IT-wide coordination and collaboration with other teams to produce successful results and effective IT operations. The position must utilize resourcefulness and assertiveness to; deliver on projects assigned, guide and influence peers and IT teams, drive risk/issue resolution and appropriate escalations, understand details and 'bigger picture' of initiatives, IT and IT/business roadmap impacts to initiatives.

As a subject matter expert, the candidate will act in a lead role with cross-functional teams to understand and develop metrics and reporting practices based on organizational need.

Update the internal knowledge base with issue resolution details

Perform end-user password resets

Provide customer reports for presented to our customers as a report card as to how we are handling their account.

Required Qualifications

2+ years experience in a Reports Analyst role

Experience of using Power BI & Tableau

Excellent verbal and written communication skills and the ability to interact professionally

with a diverse group, executives, managers, and subject matter experts

Good understanding of IT KPIs based on service management and business capabilities

Good oral and written communication skills; including process documentation

Good analytical, problem-solving, negotiation, task and project management, and organizational skills

Knowledge of tools, processes, and operations planning

Good analysis, project management, and reporting capabilities

Strong technical background with advanced personal computer skills including Microsoft Project, Visio, Word, PowerPoint, Excel and Access

Customer focused

Ability to multitask

Equal Opportunity Statement

At Acuative, we believe our strength comes from our people and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you're passionate about doing great work, you'll find a place with us