Senior HR Officer

Location: Amman, Jordan (Office-based)

Role Type: Full-time, FTC

CLOSING DATE: 01 December 2025

About ARK

ARK is a social enterprise, empowering local communities through the provision of agile and sustainable interventions to create greater stability, opportunity and hope for the future.

We believe that strong, resilient communities are the foundation of local, national, regional and international development and stability – and ultimately a safer, peaceful and more prosperous world. At ARK, we have delivered research and programmatic interventions validating this approach in over twenty countries since 2008. As a social enterprise, we work in partnership with communities, our donors, and other implementers to build local capacities, generate opportunity and bring about sustainable change.

Learn more about our impact here: 

About the Role

The Senior HR Officer based in Jordan will work closely with the Head of HR to manage and oversee operational HR functions for the Jordan, Yemen and Syria offices, ensuring compliance with Jordanian, Yemeni and Syrian labour laws and ARK's HR policies. This role involves working across the entire breath of HR activities, including, but not limited to Talent Management, Compensation & Benefits, Performance Management, Employee Relations, Compliance and Employment law, while collaborating with local and international teams to maintain high-quality HR services. 

What you'll be doing

Compensation and Benefits

• Manage the timely and accurate compilation and approval of HR payments and payroll for Jordan, Yemen and Syria staff.
• Ensure HR policies and procedure compliance with Jordanian, Yemeni and Syrian regulations related to employee pensions, taxes, and deductions.
• Administer employee insurance programs, including health and workmen's compensation, ensuring alignment with local requirements.
• Oversee leave management to ensure staff utilize benefits effectively.
• Review consultant invoices and related documentation to ensure compliance, approval and processing for payment.
• Collaborate with finance and senior management to provide reports for salary reviews and other compensation-related matters.
• Responsible for the implementation, renewal and administration of local employee benefits, such as health insurance, in collaboration with the appropriate support services colleagues.
• Conduct due diligence on current staff, pre-employment candidates and consultants as per ARK processes.

HR Systems Administration, Contracts management and Compliance

• Ensure that all employment, consultancy, daily, and intern/volunteer agreements are up to date, renewed as required, and compliant with local laws.
• Coordinate with line managers to monitor and manage contract renewal periods for their subordinates.
• Coordinate with the Finance Department and external authorities to handle social security, tax filings, and employee registrations.
• Create, review, and amend, local HR policies and HR processes to ensure they are compliant with local regulations and meet organizational needs.
• Facilitate communication and understanding of updated policies across all levels of the organization to ensure consistent implementation.
• Lead HR audits and implement improvements based on findings.
• Manage employee documentation and records in accordance with privacy laws, organization standards and securely managed in the HR System.
• Provide regular HR reports to senior management and respond to ad-hoc reporting needs.
• Act as focal point in the expatriate work permit and residency issuance and renewal.

Recruitment, Talent Management and Employee Relations

• Manage the end-to-end recruitment process for the Jordan, Yemen and Syrian offices, including job scoping, advertising, screening, and onboarding.
• Provide guidance and support to managers on performance appraisals, goal setting, and feedback.
• Oversee performance management through probation and periodic reviews, ensuring continuous development and talent retention.
• Support staff throughout their employment lifecycle, ensuring a positive onboarding and offboarding experience.
• Ensure job descriptions and contracts are regularly reviewed and compliant with Jordanian, Yemeni and Syrian employment regulations.
• Support in design and implement programs to maintain and improve employee satisfaction and well-being.
• Address complex employee relations issues and guide management through conflict resolution and act as a focal with the country lawyer.

Strategic HR Support

• Collaborate with the Head of HR and local management to support strategic initiatives and improve organizational HR processes.
• Work with HR colleagues to create, review, and amend corporate wide HR policies and HR Processes, to meet HR and organizational needs.
• Act as a point of contact for employees and management in Jordan, Yemen and Syria regarding HR policies, onboarding, offboarding, employee relations, and performance management.
• Contribute to organizational development by identifying training and professional development opportunities for staff in Jordan, Yemen and Syria.
• Participate in cross-office HR projects and ensure the implementation of HR best practices in Jordan, Yemen and Syria.
• Partner with the Head of HR and senior leadership to ensure HR strategies and initiatives are aligned with the organization's long-term objectives.

Any other duties as appropriate to the position, as requested.

Essential:

• Education: Bachelor's degree in Human Resources, Business Administration, or related field, or relevant experience.
• Ideally 7-10 years of professional HR experience, with at least 4-5 years in a senior role.
• Solid knowledge of Jordanian labour laws and international HR practices.
• Strong verbal and written communication skills in English and Arabic.
• Proven ability to manage payroll, benefits, and HR administration in a compliance-focused environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Ability to manage multiple priorities and adapt to a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.

Desirable:

• Master's degree or HR certifications (e.g., SHRM, CIPD) preferred.
• Experience working in the international development sector.
• Knowledge of Yemeni and/or Syrian labour laws and international HR practices.
• Familiarity with HR systems and processes across the MENA region.

Why join ARK?

• Impactful Work: Your expertise will directly impact the lives of those in need.
• Global Reach: Collaborate with international experts and local stakeholders.
• Innovation: Engage in pioneering solutions for sustainable change.
• Career Growth: Expand your horizons with varied projects and challenges.

Our People

Our team covers a diverse range of professional backgrounds, from diplomacy, humanitarian, development and the military, to the UN, civil society groups, multilateral organizations, journalism and the private sector.

Smart: We think deeply about things. We're proud of our institutional knowledge and our grounding in rigorous research, which we use to make informed decisions.

Humble: Our work leaves little room for pride or arrogance. Our operating environment is constantly evolving, and we recognize out limitations. We believe in and rely on the education and experiences of others while remaining quick to read, invite feedback, and ask sensible questions.

Accountable: Each of us want ARK, its partners, and beneficiaries to succeed. This means taking initiative, assuming ownership when necessary and never giving up on our beneficiaries. We are committed and accountable, to both our donors and the communities we serve.

Collegiate: We know we are stronger together and that every contribution counts. We trust each other and always support each other.

Outspoken: We tackle diverse challenges, and we always want to find the best solution to a problem. We aren't afraid to share our opinions, and we want to hear those of others too.

ARK Group is an equal opportunity employer. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. ARK Group does not discriminate on the basis of ability, age, gender identity or expression, national origin, race and ethnicity, religious beliefs or sexual orientation. We welcome all kinds of diversity. ARK Group places human dignity at the center of its development and stabilization work and is this committed to the protection from sexual exploitation and abuse of children and adults. All ARK Group employees and related personnel are expected to share this commitment and only those who also uphold these values will be recruited as part of our team. This vacancy is therefore subject to a range of due diligence checks.