Associate - People Relations

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

• 1. Organizational:
• Follow all relevant HR policies, processes, and standard operating procedures to ensure work is carried out in a controlled and consistent manner.
• 2. Operational:
• Implement activities under minimal supervision.
• Escalate complex problems to the relevant person to ensure the case/issue is resolved efficiently and in a timely manner.
• Administer employees' attendance, leaves, vacations, and overall absenteeism.
• Ensure adherence of all employees to the organization's personnel rules and regulations.
• Follow up with employees regarding medical certificates for sick leaves and out-of-office/absence forms.
• Handle all medical insurance claims and liaise with insurance companies for employee reimbursements.
• Issue and cancel access cards in accordance with security policies.
• Prepare welcome kits for new employee orientation sessions.
• Prepare absenteeism calculations for end-of-service settlements.
• Attend to employee inquiries regarding company policies and procedures.
• Handle and follow up on work visa and labor contract processes.
• Coordinate with employees and PROs (Public Relations Officers).
• Prepare, maintain, and update the necessary documentation.
• Lead the renewal processes for work visas and labor contracts.
• Process applications, renewals, and cancellations of labor cards, work permits, and residency visas.
• Schedule medical examinations for the processing of residence visas.
• Update documents according to expiry dates in the HRIMS.
• Initiate, update, and maintain employee personal data on the HRMS.
• Keep updated records of new immigration and labor legislation as communicated by the PRO and the Personnel/HR Manager.
• Prepare staff turnover reports (new hires, leavers, total headcount), and KPI reports for absenteeism.
• Update staff lists accordingly.
• Participate in relevant projects and community activities as needed.

What you'll need to succeed  

• · Minimum of 2 years of relevant experience.
• · Good command of both English and Arabic (written and spoken).
• · Relevant educational background in Human Resources or a related field.
• · Ability to work effectively under pressure and manage multiple tasks.
• · Experience with SAP or similar HR systems is preferred.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.