Customer Service Representative

2 weeks ago

Amman, Amman, Jordan jeeny Full time
About Jeeny

Jeeny is a mobile application that simplifies daily commuting and transportation. By connecting users with their preferred mode of transportation, Jeeny aims to make mobility accessible, affordable, and flexible for all.

We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi, but in 2016, it was revamped as Jeeny to cater to other services. Currently, we operate in Saudi Arabia and Jordan.

About the Role

As a Customer Service Agent, you will play a critical role in delivering exceptional customer service to our users. You will be responsible for handling a variety of customer inquiries and providing suitable solutions or escalating complex issues as necessary.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
  • Identify and assess customers' needs, and provide appropriate solutions or escalate complex issues to the appropriate department
  • Keep accurate records of customer interactions, transactions, comments, and complaints
  • Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions
  • Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns
  • Continuously update knowledge of company products, services, and policies to effectively assist customers
Requirements
  • Previous customer service experience or related role preferred. Fresh graduates are also welcome to apply
  • Excellent verbal and written communication skills in English and Arabic
  • Strong problem-solving and conflict-resolution abilities
  • Ability to empathize with and prioritize customer needs
  • Ability to work effectively in a fast-paced team environment
  • Good knowledge of Microsoft Office Suite
Benefits
  • Market competitive salary
  • An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
  • An environment that encourages you to take ownership and produce excellent outcomes every day

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