Reservations Manager Associate

4 weeks ago


Amman, Amman, Jordan Accor Full time
Job Summary

We are seeking a highly skilled and experienced Reservations Manager to join our team at Accor. As a key member of our Reservations department, you will be responsible for leading and managing all aspects of the team, ensuring exceptional service standards are met, and maximizing revenue through effective room sales and hotel services.

Key Responsibilities
  • Leadership and Management: Lead and manage the Reservations team, ensuring all service standards are followed and team members are equipped to provide exceptional service to guests.
  • Reservation Management: Manage and coordinate all group and individual reservations, ensuring seamless execution and maximum revenue.
  • Collaboration and Communication: Maintain close liaison with the Sales, Conference, and Accounting teams to ensure effective communication and coordination.
  • Reporting and Analysis: Produce daily, weekly, monthly, and quarterly reports as required, analyzing data to identify trends and areas for improvement.
  • Revenue Maximization: Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services, and by implementing effective sales strategies.
  • Staff Scheduling and Productivity: Ensure effective productivity of all team members through staff scheduling and adhering to budget guidelines.
  • Guest Service: Assist guests regarding hotel facilities in an informative and helpful way, ensuring exceptional service standards are met.
  • Compliance and Safety: Follow all department policies, procedures, and service standards, as well as all safety policies.
Requirements

To be successful in this role, you will need:

  • Proven experience in a Reservations or related role
  • Excellent leadership and management skills
  • Strong communication and interpersonal skills
  • Ability to analyze data and identify trends
  • Knowledge of hotel operations and revenue management
  • Ability to work effectively in a fast-paced environment
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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