Reservations Coordinator

1 month ago


Amman, Amman, Jordan Trip Away Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Officer to join our team at Trip Away. As a key member of our operations team, you will be responsible for managing and processing ticketing and reservations using Amadeus or Galileo systems.

Key Responsibilities
  • Manage and Process Reservations: Ensure accuracy in booking details, handle modifications, cancellations, and reissues of tickets.
  • Provide Exceptional Customer Service: Address inquiries and resolve issues promptly, providing clear and concise communication in both English and Arabic.
  • Maintain Accurate Records: Organize records of bookings, payments, and client interactions, and prepare reports on ticketing activities.
  • Build Strong Relationships: Collaborate with clients and colleagues to achieve departmental goals in a fast-paced work setting.
Requirements
  • Language Skills: Fluent in English and Arabic.
  • Technical Skills: Proficient in Amadeus or Galileo systems.
  • Communication Skills: Excellent written and verbal communication skills.
  • Organizational Skills: Highly organized and able to prioritize tasks effectively.


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