Customer Experience Business Excellence Senior Associate
2 months ago
We are seeking a highly skilled Customer Experience Business Excellence Senior Associate to join our team at Capital Bank of Jordan. In this role, you will be responsible for designing customer journey maps, analyzing journey gaps, and monitoring end-to-end customer journeys to enhance future-state experiences.
Key Responsibilities:- Customer Journey Mapping: Design and develop customer journey maps to identify pain points and areas for improvement.
- Journey Gap Analysis: Analyze journey gaps and identify opportunities for improvement to enhance customer satisfaction.
- Customer Journey Monitoring: Monitor end-to-end customer journeys to identify areas for improvement and optimize customer experiences.
- Product and Policy Information: Ensure the availability of product and policy information to customers.
- Process Turn-Around Times: Analyze process turn-around times to identify areas for improvement.
- Customer Surveys and Trend Studies: Conduct customer surveys and trend studies to ensure high customer satisfaction.
- Service Quality Improvement: Improve service quality through the analysis of products, programs, processes, and customer inquiries/requests and complaints.
- Problem Incidence Capturing and Reporting: Capture, report, and analyze problem incidence to identify root causes.
- Voice of Customer Strategy and Programs: Develop Voice of Customer strategy and programs to raise the quality of customer experience.
As a Customer Experience Business Excellence Senior Associate, you will have the opportunity to work with various stakeholders to identify and analyze journey gaps, monitor end-to-end customer journeys, and develop strategies to enhance customer experiences. If you are a detail-oriented and analytical individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
-
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Experience Business Excellence Senior AssociateWe are seeking a highly skilled Customer Experience Business Excellence Senior Associate to join our team at Capital Bank of Jordan. As a key member of our organization, you will be responsible for designing and implementing customer journey maps, analyzing journey gaps, and enhancing future-state...
-
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Experience Business Excellence Senior AssociateWe are seeking a highly skilled Customer Experience Business Excellence Senior Associate to join our team at Capital Bank of Jordan. The ideal candidate will have a strong background in customer journey mapping, stakeholder liaison, and process improvement.Key Responsibilities:Design and Implement...
-
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Experience Business Excellence Senior AssociateWe are seeking a highly skilled Customer Experience Business Excellence Senior Associate to join our team at Capital Bank of Jordan. The ideal candidate will have a strong background in customer journey mapping, stakeholder liaison, and process improvement.Key Responsibilities:Design and Implement...
-
Customer Experience Specialist
3 weeks ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateWe are seeking a highly skilled Customer Lifecycle Management Associate to join our team at Capital Bank of Jordan. In this role, you will be responsible for managing related promotions and campaigns to drive business growth and customer engagement.Key Responsibilities:Manage Promotions and Campaigns: Develop and...
-
Customer Experience Strategist
2 months ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. In this role, you will be responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and...
-
Customer Experience Strategist
2 months ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. This role is responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and execute a...
-
Customer Experience Specialist
1 month ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateWe are seeking a highly skilled Customer Lifecycle Management Associate to join our team at Capital Bank of Jordan. In this role, you will be responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Develop and implement Loyalty Programs to ensure...
-
Customer Experience Strategist
2 months ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. This role is responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and execute a...
-
Strategic Associate
1 month ago
Amman, Amman, Jordan Talabat Full timeAbout the RoleWe are seeking a highly motivated and driven individual to join our team as a Strategic Associate. In this role, you will be responsible for setting up and maintaining talabat rewards catalog vouchers across countries to ensure a strong customer experience.Key ResponsibilitiesDesign, develop, and implement reporting solutions to ensure...
-
Business Development Coordinator
1 month ago
Amman, Amman, Jordan Sustainability Excellence Full timeBusiness Development AdministratorWe are seeking a highly organized and detail-oriented Business Development Administrator to join our team at Sustainability Excellence. As a key member of our business development department, you will play a critical role in supporting the growth and success of our organization.Key Responsibilities:Procurement Platform...
-
Senior Process Engineer
1 month ago
Amman, Amman, Jordan Amazon Full timeAbout the RoleWe are seeking a highly skilled Senior Process Engineer to join our Amazon Customer Excellence Systems (ACES) team. As part of this team, you will play a crucial role in continually improving the Amazon Logistics experience.Key ResponsibilitiesOwn and manage your region, addressing issues and positively impacting site performance.Analyze site...
-
Senior Associate
2 months ago
Amman, Amman, Jordan Amazon Full timeAbout the RoleWe are seeking a highly analytical and detail-oriented Senior Associate to join our WHS Central Programs team in Amazon. As a key member of this team, you will partner with business and program teams from Worldwide to roll out safety programs globally and ensure that Amazon provides a safe and healthy workplace to our associates, contractors,...
-
Senior Associate
1 month ago
Amman, Amman, Jordan Amazon Full timeJob Title: Senior Associate - Central Programs TeamWe are seeking a highly analytical and detail-oriented Senior Associate to join our Central Programs Team in Amazon. As a key member of our team, you will be responsible for analyzing injury, illness, and near-miss data, troubleshooting issues, and communicating findings effectively across teams.Key...
-
Customer Experience Strategist
1 month ago
Amman, Amman, Jordan Amazon Full timeJob SummaryWe are seeking a highly skilled Customer Experience Strategist to join our team at Amazon. As a key member of our research team, you will play a critical role in driving impactful customer experience enhancements across all Amazon businesses.Key ResponsibilitiesCustomer Research: Plan, scope, and prioritize customer research studies to identify...
-
Senior Associate Attorney
1 month ago
Amman, Amman, Jordan Abdulrazaq Abdullah & Partners Law Firm Full timeJob DescriptionAt Abdulrazaq Abdullah & Partners Law Firm, we are seeking a highly skilled and experienced Senior Associate Attorney to join our team.Key ResponsibilitiesCase Management: Manage and execute legal cases from inception to resolution, including strategizing, researching, and presenting in court or other legal proceedings.Client Support: Provide...
-
Senior Associate Attorney
3 weeks ago
Amman, Amman, Jordan Abdulrazaq Abdullah & Partners Law Firm Full timeJob DescriptionAt Abdulrazaq Abdullah & Partners Law Firm, we are seeking a highly skilled and experienced Senior Associate Attorney to join our team.Key ResponsibilitiesCase Management: Manage and execute legal cases from inception to resolution, including strategizing, researching, and presenting in court or other legal proceedings.Client Support: Provide...
-
Customer Experience Advocate
2 months ago
Amman, Amman, Jordan BusinessChat Full timeCustomer Service Role at BusinessChatWe are seeking a skilled Customer Service Specialist to join our team at BusinessChat. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Improve customer satisfaction by resolving issues efficiently and...
-
Head of Customer Experience
1 month ago
Amman, Amman, Jordan jeeny Full time{"title": "Head of Customer Service", "description": "About JeenyJeeny is a mobile application that simplifies daily commuting and transportation. Our mission is to make mobility accessible, affordable, and flexible for everyone.The RoleAs the Head of Customer Service at Jeeny, you will lead our vision for exceptional customer service standards. Your...
-
Head of Customer Experience
3 weeks ago
Amman, Amman, Jordan jeeny Full time{"title": "Head of Customer Service", "description": "About JeenyJeeny is a mobile application that simplifies daily commuting and transportation. Our mission is to make mobility accessible, affordable, and flexible for everyone.The RoleAs the Head of Customer Service at Jeeny, you will lead our vision for exceptional customer service standards. Your...
-
Customer Experience Strategist
2 months ago
Amman, Amman, Jordan Amazon Full timeAmazon is seeking a skilled professional to lead customer research studies and drive impactful customer experience enhancements across all Amazon businesses. Key responsibilities include planning, scoping, and prioritizing customer research studies, working backwards from customer needs to identify areas that can drive enhancements. The ideal candidate will...