Customer Experience Business Excellence Senior Associate
4 weeks ago
We are seeking a highly skilled Customer Experience Business Excellence Senior Associate to join our team at Capital Bank of Jordan. The ideal candidate will have a strong background in customer journey mapping, stakeholder liaison, and process improvement.
Key Responsibilities:- Design and Implement Customer Journey Maps: Develop and maintain customer journey maps to identify areas for improvement and optimize the customer experience.
- Liaise with Stakeholders: Collaborate with various stakeholders to identify and analyze journey gaps, ensuring seamless customer experiences.
- Monitor and Enhance Customer Journeys: Continuously monitor end-to-end customer journeys to identify opportunities for improvement and implement changes to enhance future-state experiences.
- Ensure Product and Policy Information Availability: Ensure that product and policy information is readily available to customers, facilitating informed decision-making.
- Analyze Process Turn-Around Times: Analyze process turn-around times to identify bottlenecks and implement improvements to enhance efficiency.
- Conduct Customer Surveys and Trend Studies: Conduct customer surveys and trend studies to ensure high customer satisfaction and identify areas for improvement.
- Improve Service Quality: Analyze products, programs, processes, and customer inquiries/complaints to improve service quality and enhance the customer experience.
- Problem Incidence Capturing and Reporting: Capture, report, and analyze problem incidence to identify root causes and implement corrective actions.
- Develop Voice of Customer Strategy: Develop and implement a Voice of Customer strategy to raise the quality of customer experience and drive business growth.
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Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Experience Business Excellence Senior AssociateWe are seeking a highly skilled Customer Experience Business Excellence Senior Associate to join our team at Capital Bank of Jordan. In this role, you will be responsible for designing customer journey maps, analyzing journey gaps, and monitoring end-to-end customer journeys to enhance future-state...
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Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Experience Business Excellence Senior AssociateWe are seeking a highly skilled Customer Experience Business Excellence Senior Associate to join our team at Capital Bank of Jordan. As a key member of our organization, you will be responsible for designing and implementing customer journey maps, analyzing journey gaps, and enhancing future-state...
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Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Experience Business Excellence Senior AssociateWe are seeking a highly skilled Customer Experience Business Excellence Senior Associate to join our team at Capital Bank of Jordan. The ideal candidate will have a strong background in customer journey mapping, stakeholder liaison, and process improvement.Key Responsibilities:Design and Implement...
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Customer Experience Strategist
3 weeks ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. In this role, you will be responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and...
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Customer Experience Strategist
4 weeks ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. This role is responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and execute a...
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Customer Experience Specialist
2 weeks ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateWe are seeking a highly skilled Customer Lifecycle Management Associate to join our team at Capital Bank of Jordan. In this role, you will be responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Develop and implement Loyalty Programs to ensure...
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Customer Experience Strategist
4 weeks ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCustomer Lifecycle Management AssociateAt Capital Bank of Jordan, we are seeking a highly skilled Customer Lifecycle Management Associate to join our team. This role is responsible for managing related promotions and campaigns to drive business growth and customer engagement.Main Responsibilities:Lead and Implement Loyalty Program: Develop and execute a...
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Business Intelligence Associate Consultant
4 weeks ago
Amman, Amman, Jordan Advanced Business Solutions | SAP Gold Partner in Jordan Full timeAdvanced Business Solutions | SAP Gold Partner in Jordan is seeking a highly skilled Business Intelligence Associate Consultant to join our team. As a key member of our BI team, you will be responsible for designing, developing, and implementing business intelligence solutions using SAP Business One. Your primary focus will be on SQL programming, including...
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Business Development Associate
1 month ago
Amman, Amman, Jordan Tarabezah Full timeAbout TarabezahTarabezah is a pioneering application that empowers users to discover and reserve ideal hangout spots in Amman. Our mobile app offers a diverse range of choices for restaurants, lounges, and cafes, allowing users to instantly secure a table. Tarabezah is designed to be user-friendly, socially responsible, and dedicated to meeting customer...
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Business Development Associate
4 weeks ago
Amman, Amman, Jordan Youniche Shop Full timeJob Title: Business Development AssociateAt Youniche Shop, we are seeking a highly motivated and organized Business Development Associate to join our team. As a key member of our sales and marketing team, you will be responsible for managing vendor relationships, coordinating product setups, and maintaining existing ones.Key Responsibilities:Manage vendor...
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Business Development Associate
3 weeks ago
Amman, Amman, Jordan Youniche Shop Full timeJob Title: Business Development AssociateAt Youniche Shop, we are seeking a highly motivated and organized Business Development Associate to join our team. As a key member of our sales and marketing team, you will be responsible for managing vendor relationships, coordinating product setups, and maintaining existing ones.Key Responsibilities:Manage vendor...
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Digital Onboarding Senior Associate
4 weeks ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCapital Bank of Jordan is seeking a Digital Onboarding Senior Associate to lead the onboarding of Institutional Banking customers on our online banking channels. This role involves providing customers with the necessary tools and training to enhance their online banking experience.Key Responsibilities:Activate online banking channels for Institutional...
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Digital Onboarding Senior Associate
4 weeks ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCapital Bank of Jordan is seeking a Digital Onboarding Senior Associate to lead the onboarding process for Institutional Banking customers on our online banking channels. This role involves providing customers with the necessary tools and training to enhance their online banking experience.Key Responsibilities:Activate online banking channels for...
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Digital Onboarding Senior Associate
3 weeks ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeCapital Bank of Jordan is seeking a Digital Onboarding Senior Associate to lead the onboarding of Institutional Banking customers on our online banking channels. This role involves providing customers with the necessary tools and training to enhance their online experience and ensure a seamless transition to digital banking.Key Responsibilities:Activate...
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Business Intelligence Associate Consultant
4 weeks ago
Amman, Amman, Jordan Advanced Business Solutions | SAP Gold Partner in Jordan Full timeJob DescriptionWe are seeking a highly skilled Business Intelligence Associate Consultant to join our team at Advanced Business Solutions | SAP Gold Partner in Jordan.Key Responsibilities:Design and develop complex SQL queries using Transact-SQL and HANA SQL to extract insights from SAP Business One data.Analyze data to identify trends and patterns, and...
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Strategic Associate
1 week ago
Amman, Amman, Jordan Talabat Full timeAbout the RoleWe are seeking a highly motivated and driven individual to join our team as a Strategic Associate. In this role, you will be responsible for setting up and maintaining talabat rewards catalog vouchers across countries to ensure a strong customer experience.Key ResponsibilitiesDesign, develop, and implement reporting solutions to ensure...
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Business Development Coordinator
1 week ago
Amman, Amman, Jordan Sustainability Excellence Full timeBusiness Development AdministratorWe are seeking a highly organized and detail-oriented Business Development Administrator to join our team at Sustainability Excellence. As a key member of our business development department, you will play a critical role in supporting the growth and success of our organization.Key Responsibilities:Procurement Platform...
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Business Development Coordinator
4 weeks ago
Amman, Amman, Jordan Sustainability Excellence Full timeSustainability Excellence is seeking a highly organized and detail-oriented Business Development Administrator to join our team. In this role, you will be responsible for managing company profiles on various procurement platforms, ensuring all registrations are up to date, and coordinating with the advisory team to facilitate efficient communication and...
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Business Development Associate
1 month ago
Amman, Amman, Jordan Youniche Shop Full timeJob Description for Business Development Associate at Youniche ShopWe are seeking a highly skilled and motivated Business Development Associate to join our team at Youniche Shop. As a key member of our sales and marketing team, you will be responsible for driving business growth and expansion through strategic partnerships and market development.Key...
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Business Development Associate
4 weeks ago
Amman, Amman, Jordan Youniche Shop Full timeJob DescriptionWe are seeking a highly skilled and motivated Business Development Associate to join our team at Youniche Shop.Key Responsibilities:Product Management: Coordinate new product setups, maintain existing ones, and ensure seamless vendor relationships.Social Platform Management: Develop and implement social media strategies, create engaging...